Marios Pizza

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Reviews

1. Patel Riya ★☆☆☆☆

   We got very bad pizza and we didn’t get prepared pizza it was take away there was no cheese I ordered without olives and they added we didn’t expect from them. I will never order again to mario pizza….

   almost 3 months ago
2. Sameena Mirza ★★☆☆☆

   Yesterday we ordered 2 pizzas from this place. It's not the first time we have ordered from here and we have never had a problem until yesterday. One of the pizzas, the meaty one as shown in the picture didn't taste right . As can be seen several people took a bite and said there was a funny taste and smell so they left the pizza. The other one we ordered which was a tandoori chicken pizza tasted absolutely fine. When we contacted the staff at Mario they said nothing can be done about it so we decided to go there with pizza in hand to show them that we haven't eaten all the pizza apart from a few bites. The manager was very dismissive at first and wasn't prepared to listen to us. She glanced at the pizza and said you told me 5 people had taken a bite but there are only 3 bites and our customer policy is that of someone has eaten a slice we will not exhange or refund. She went right in and said she had sold 300 of the same pizzas and no-one has complained, to which I said but we are complaining so tell us what you are going to do to rectify it. She said they wouldn't be giving us a replacement or refund as no-one has complained about their pizzas. She was very rude actually and the customer who had originally collected and paid for the pizzas lost her temper with the manager as she felt she wasn't being listened to and was being called a liar. The manager went and hid in the back and refused to come out and resolve the issue resulting in a very distressed customer. Another customer tried to step in to help resolve the issue and the managers response was again very dismissive and blaming the customer for being angry at her. We had to call the customers' sons to come and help resolve the issue and tell the manager that we aren't lying about the pizza. Yes 3 bites are there but there was a slice where 2 people had taken a bite thus 5 bites were taken. Eventually, the manager refunded the money by slamming the cash on the counter...but that wasn't the point. The point is, if a customer comes and says they aren't happy with the quality of the pizza, good customer service would be to take it on board, offer an alternative pizza or refund. We shouldn't have to explain the number of bites to justify an exchange or refund. We were happy to order an alternative pizza because we haven't had an issue with the pizzas in the past. At some point in the discussion the manager also turned on the customer and asked her when was the last time you prayed and went to the mosque?!! Completely uncalled for and totally irrelevant to the situation. Unjustified reaction from a manager towards a customer. Never ever have I come across this type of behaviour from a manager. I have worked in retail myself, you always treat a customer with respect and find a solution where both parties are happy. Because of the managers reaction and behaviour towards us we will no longer be buying from them again.

   almost 4 months ago
3. samina patel ★★★★★

   Best pizza fresh and nice portion in reasonable price. Fresh and tasty pizza. Enough portions for 3 people. Takeaway only. Different types of pizza available. 18 inch pizza in 12 pounds .

   almost 5 months ago

1. Stadium Express ★★★★★

   I tried these BBQ wings many times, these are one of the best BBQ wings and also fresh ones around in this area. All food in this place is number 1 and they are also freshly made daily. Staff is very friendly and polite. I highly recommend this place and try these BBQ wings and pizza. I hope whoever tries these food they will come back again and again and become a regular customer.

   almost 5 months ago
2. Rachel Burgoyne ★☆☆☆☆

   Ordered a pizza for myself and my friend as we’re on our holidays and never got the pizza! Rang them and was all but verbally abused on the phone, The male was so incredibly rude and dismissive. Asked for a refund and he started laughing. Order was then cancelled through my Just Eat app. I would not recommend this place to anyone. Sick customer service skills

   almost 2 years ago
3. Riz ★☆☆☆☆

   Bought two ex large pizzas with extra cheese. But they did not add extra cheese. In fact, there was less cheese than normal. Their service has gone poor lately. Language barrier when placed the order last night. Not very customer oriented anymore. Lots of other shops around to try better options. Not looking to go back to it. Pizzas were very basic and ingredients weren't good either.

   almost 3 years ago

1. A W ★★★★☆

   19" pizza is more like 16.5". Still goodish price for a tenner, slightly lacking in tomato base. Toppings were generous. I would give somewhere between 3.5 to 4 stars. Improvements can be made if want to be the best. Thank you

   almost 3 years ago
2. Hadi Murad Jaleel ★★★☆☆

   So they had this offer £10 for any size pizza, any time and this is only for collection. So we had this 21” inch pizza with pepperoni and it was just okish. Value for money is cool but the taste was average. Overall: 6/10

   almost 3 years ago
3. Rtlkdr ★☆☆☆☆

   AVOID this place and save your money. Been a few times to this place over the past few years. They used to be decent. But the past few times the pizzas have been tiny and they are very stingy on toppings. From the pictures you can see what I got for supposed '15 inch' pizzas which were 13 inches. To add to the dissapointment of the quantity, the quality was also so low. The pizzas were very tasteless, and lack of cheese made it like eating a massive loaf of bread. Paid £28 for these two pizzas through ubereats aswell which is an absolute rip off. Called Mario's to complain and the guy was extremely dissmissive and rude. They absolutely did not care at all that I was an unhappy customer. I'm pretty sure owners have switched or something. There are WAY better options around this area.

   almost 3 years ago

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