Food allergies are not taken seriously! At no point did any of the staff ask if anyone had a food allergy, but knowing I have a severe allergy to cocoa I checked the menu and at no point did the apple pie indicate it would contain cocoa. When my apple pie arrived it was sprinkled with cocoa so I explained my allergy and asked to send the it back, the waiter rolled his eyes and said we only put it on for decoration and no apology was offered. Not having any confidence that I would get a fresh apple pie with no cocoa I requested to change to a different dessert, the waiter then left our table and entered into dialogue with the manager / owner in full view of our table, this made me feel uncomfortable. I appreciate my food allergy is very unusual, but to not take it seriously and make me feel like I'm making a fuss for no reason is not appropriate.
Contacts & Location
π Address: 146 Mosley Common Road, Mosley Common, Tyldesley, Manchester M28 1AN, United Kingdom
π Phone: +44 161 703 8000
π Website: lugana.co.uk
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Reviews
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Paul Wilson β β β ββ
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Amanda Cooper β β β β β
Had our first visit last night, so impressed, gorgeous food, lovely people, great atmosphere and real value for money. We will definitely be back! Soon!
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Aaron Williams β β β β β
Food was brilliant and the staff were on point, will definitely be coming again.
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VESELOVA LIFE β β β β β
Me and my husband found this please on Google maps because we wanted to go out for dinner and not cook at home. We live only 10 mins away but never knew that there was another Italian restaurant close by. Just want to say how shocked we were, the food was amazing we had mussels as a starter for the main we had carbonara and salmon pasta (not sure what the exact name was) and desserts panaccota and crème brûlée. We really enjoyed the food and the atmosphere, staff was amazing too. Food was bought out on time. We definitely will be back with friends and family. Thank you
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desndee β β β β β
Was not amused when we initially arrived and a staff member made a phone call after asking how many of us were there... we were seated after the call. Waited a while for someone to take our order, but it was worth the wait. The food was lovely and hot and the staff thereafter became attentive. Overall lovely place. Will defo be back
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Ronald Leigh β β β β β
First time here and was really impressed..super delicious food and a nice ambience..staff were also super..my Amatriciana was a good one :)
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Elaine Taylor β β β β β
Thanks Luganas for making my birthday special. Perfect food. Staff very attentive. Really enjoyed it. First time for us at this restaurant and we will definitely go back again. My grandson said his pizza was the best he has ever had. X I donβt often do reviews but felt it was so good I thought Iβd tell people. Thanks Elaine
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Denis Treacy β β β β β
My heart felt thanks to Valentino, Marco, Rita and the whole team at Lugana for hosting my 60th Birthday, a night never to be forgotten. Fantastic food, amazing service and attention. Family is everything and Lugana is the only place for it.
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Helen McKiernan β β β β β
Fantastic experience tonight. Very attentive staff. Lovely food. First time here. Will be returning. Definitely recommend this restaurant.
New Review
FAQs
What is the address of Lugana Restaurant?
Lugana Restaurant is located at 146 Mosley Common Road, Mosley Common, Tyldesley, Manchester M28 1AN, United Kingdom
What is the phone number of Lugana Restaurant?
You can contact Lugana Restaurant at +44 161 703 8000
How can I get to Lugana Restaurant?
You can find directions to Lugana Restaurant by following this map link