Visited last Sunday with family, nice warm welcome from reception & waitress who got our drinks. Then we had another waitress, who we have had man times before, she is known for being quite sharp & very blunt ( looking at the receipt Hannah R) I could go into details, but it won't fit on this page....the rudeness shown to us all was unbelievable, I felt like a child in a classroom dating back 50 years ago...I can honestly say, I have never been treated so sharply. From my 86 year old mom, to my 4 year old granddaughter...we were all upset..we should have walked out...the service was dreadful & I took a picture of the food ( Yorkshire pudding had been plonked on top,so I moved it to the side) but nothing else had been touched... I sent this photo & a full report of the treatment we received to the manager, they already knew we were upset as we left....but after over a week I have received nothing back Needless to say, we shall NEVER return!
Reviews
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sally lewis ★☆☆☆☆
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Ian Carpenter ★★★★★
Really great service and good portions of tasty pub food. My partner has some intolerances to gluten, milk and eggs and the team were really accommodating and the allergy menu was really helpful. Would definitely recommend if you need gluten free, dairy free or egg free meals. The vegan ice cream was amazing and better than the normal dairy one that I had.
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ZombieZmaj ★★★★★
Nina made our night! We had had a stressful day and journey getting to this location (staying in the attached hotel) and she brightened up our evening with her fantastic humour. She was attentive to our table and made sure we didn't need to wait for anything - drinks brought quickly, table cleared, mains brought appropriate time, dessert order taken without having to wait too long. It was perfect service and we cannot fault her in anyway. Would recommend The Kingswinford on her service alone. We only have one issue with last night's meal and that was the new rub being used on the ribs in Beefeater is a lot more peppery/hot than previously so it's still good but not as much to our taste. (If you do not like spicier/peppery food do not order the ribs)
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Carl Bradley ★★★★★
Nice meal
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Hayden Langston ★★★★★
Tina was amazing, dealt with the 14 of us with ease, truly made our night and I doubt she realised how much as she didn't know the significance behind the meal! Best host we could have wished for, all the staff went above and beyond to cater for anything we requestedA
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Tammy Storrow ★★★☆☆
We've been here a number of times and it's always been decent. Unfortunately today was a let down. Service was slow. We ended up going to the bar to try and get drinks. We weren't advised of the things they didn't have until we came to order. Gluten intolerances are just given a paper allergen list and you have to try and cross check against the menu. There's not much gluten free. As gluten intolerant I ordered the Lamb chops which should come with roast new potatoes with caramelized onions and peas. They didn't have potatoes so I had to have mash, but I didn't get any peas. Lamb and mash... Not a full meal. My husband also had the pot of BBQ sauce missing from his smoothered chicken. At no point did anyone come over to ask if everything was okay. If also paid for a refill coke but never got the opportunity to have a top up. Really disappointing. Even when we asked for the bill they took a long time to take payment and only came over when they saw us getting up to leave (we were just going to try and pay at the bar).
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Mr Happy ★★★☆☆
So used this restaurant due to staying in hotel took the meal deal , very good value considering most items on the menu is included the service is a little slow had the mix grill slightly dry, I must say the restaurant was not that busy and it seemed that everyone was seated is the same section of restaurant and I think with Covid still a thing I would have like to have sat slightly more away from others as it was possible. Overall not a bad meal
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Tanya Sheridan ★★★★★
Excellent food. Starters was nicely prepared. I've ordered salmon and it was very delicious served. Our waitress Natasha was very helpful, friendly and efficient. They offered variety ot desserts and any of our choice was tasteful. I recommend this place.
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FAQs
What is the address of The Kingswinford?
The Kingswinford is located at Dudley Rd, Kingswinford DY6 8WT, UK
How can I get to The Kingswinford?
You can find directions to The Kingswinford by following this map link