GATEFORD GRILL

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Reviews

1. Adam Juggins ★☆☆☆☆

   Me and my partner decided to try Gateford grill and see if this would be our new breakfast place. Don't get me wrong delivery time met what was said but this is the only thing I suppose you could say was positive. But the food to describe in one word would be "disgusting". I had a large sausage, bacon, and hash brown and the hash brown was soggy and only one was on there, the bacon tasted asif it was cooked on a dirty grill with oil that has been sat for days. My partner had a small bacon, hash brown cheese and BBQ sauce, which had the same problems with the bacon and hashbrown, but also had BBQ sauce which tasted like pure vinegar and cheese that was like chewing through a brick. To me it is either the owner doesn't want to cook good food and have a respected establishment or just doesn't care at all. If you don't care about quality of what you provide it shows and trust me I can see it with what was delivered to us. We will not be going here again and I am going to suggest to others not to either. This is a place that simply doesn't care and just wants to make a few quid serving horrid food.

   1 year ago
2. Siobhan Mander ★☆☆☆☆

   DO NOT BUY YOUR FOOD FROM HERE!! Today was the 4th time I have been here in the last 6 months, every single time there has been an issue with some part of the order. Either, burnt, cold or just inadequate. Today my 2 breakfast wraps were cold, soggy and had paper stuck to them. I took them back and kindly asked for a refund. The owner, with the blonde hair, who is also the cook, is one of the most incredibly rude and unapologetic people I have encountered in my 50 years! She reluctantly refunded one of them, because the other had been cut in half, with the missing half in my colleague's bin! It was apparently my fault it had soggy scrambled eggs causing the problem, as I did not ask for a fried egg instead!!! I was given no alternative upon ordering. I asked why she adds scrambled eggs knowing it creates this problem? Again, no hint of an apology whatsoever, the customer service is non existent. My whole workplace will NEVER order from here again. I selected 1 star because you can't leave a review without selecting it. DISGUSTING experience.

   1 year ago
3. Sarah Elizabeth ★☆☆☆☆

   *******CAUTION DO NOT USE******** The food took 1 hour & 20 mins to arrive and was cold and inedible. I contacted them to be told that they would refund me for chips but nothing else. They made out that they couldn't understand why it was cold as the delivery driver came straight to our address... and it is only a 7 mins drive away. AVOID GATEFORD GRILL AT ALL COSTS. WASTE OF MONEY, WASTE OF TIME, WASTE OF EFFORT AND APPALLING CUSTOMER SERVICE.

   almost 3 years ago

1. Simon Johnson ★☆☆☆☆

   I generally only post a review if I feel others need warning of poor food or service, hence this review! I have been here 4 times in the last 6 months and it is consistently poor. I always feel very unwelcome, staff are rude and they always make me feel like a burden to them. I once asked for a change from mushrooms to black pudding (which i was expecting to pay for) and they just sighed and said they couldn't make any changes to the listed breakfast. I explained i would pay and they said sorry I can't do it! Twice I have had under cooked eggs. They open until 130pm, I arrived at 12.45pm and they said they would have to see if the chef is still cooking this late! 10 minutes later they came through and took my order! This is the worst Cafe for just about every aspect of dining and I go to a lot of Cafe's nationwide with being a trucker. I have no idea how this establishment keeps going. Terrible.

   almost 3 years ago
2. Chardonnay Tyldesley ★☆☆☆☆

   Customer service is absolutely appalling, had the phone put down on me mid sentence. Food is inedible so I’d go else where, by else where I mean out the bin would be better.

   almost 3 years ago
3. Shannon Tyldesley ★☆☆☆☆

   Ordered from here before and never had a problem with the food. I ordered today and asked for really well done bacon as when previously ordered well done bacon there was no difference and not well done. Today it came burnt to a crisp, if you pick up the bacon it just crumbles in your hand and just tastes cremated. I rang up the store to sort out this matter to just be spoken down to by a rude woman. We asked for a refund for the order (which consisted of two bacon sandwiches with extra bacon so nothing really but bacon) to be told there is nothing that can be done and that she had to go because other calls were coming through. So instead we asked for just a refund on the extra bacon we had paid for, just for her to say the same thing and put the phone down on me. Nothing but rude the whole way through the conversation, didn’t even seem as though she was bothered about the complaint at all. Yes we had asked for ‘really well done’ bacon but not cremated, there’s a difference between really well done and burnt to a crisp which this woman clearly does not understand.

   almost 3 years ago

1. Ian Williamson ★★★★★

   Always good food here and their delivery service is second to none if I have a complaint it's only a tiny one I have always like my eggs with runny and unfortunately they tend to overcook them slightly but no big deal

   more 6 years ago

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