This is the worst Subway I've ever been to. They skimp on the fillings way more than other Subways. Plus, they don't even seem to know their own menu – they'll charge you for stuff they don't even put in your sandwich.
There are no free refills allowed!!! Really can’t understand why and how. I had just bought a salad and 10 mins later went to refil my cup but the employee didn’t allow it. This has never been a case in any other subway all over Leeds. They should inform this prior.
Some concerning cross contamination. Went for the first time and was shocked to see bits of meat (including pork) and tuna in the salad bar. Very dangerous for people who have allergies and unfair to anyone that doesn’t want their lettuce infused with ham…There were breadcrumbs everywhere, a sticky counter at the till and it’s just generally disgusting. A little mess in the midst of a lunch rush might be justified, but this was about 15 minutes before closing and there were no other customers, so why was it so messy? The pre filled sub bag (from too good to go) was leaking with sauce. We showed this to the lady who just shoved another bag down on the counter and rushed to the back before we got chance to say anything. The baked potato had been packed upside down and the only edible things were the cookies. Thankfully we were refunded by too good to go because that bag was not worth £5.50. If you have allergies (or standards…) DO NOT EAT HERE.
There was a man and woman working today, it was extremely slow and the lady wasn’t very helpful and didn’t exactly make our food the best, although, the man who served us today was absolutely amazing!! He was so so lovely and gave the best service - making up for the poor experience prior to the till, I wish I caught his name but we ate at around 2 - lovely lovely guy and we appreciate everything you did to make our experience better!!!
Subject: Complaint about Subway Service and Staff Behavior Dear, Subway Authority/Customer Service I am writing to express my dissatisfaction with the service I recently experienced on the subway. Not only was the service itself problematic, but I also encountered very unprofessional behavior from staff. The staff member I interacted with did not respect proper language and instead shouted at me in a rude and unhelpful manner. This behavior was completely unacceptable and made the situation much more stressful. As a passenger, I expect clear communication and respectful treatment, not shouting or disrespectful language.
Staff were polite however you would thought one staff member who portioned out my double chicken tikka was paying for the food out of her own pocket. She literally scooped the chicken up to the fill line and then shook out half on both scoops. It wasn't even double chicken in the end it was have a scoop for the double price.
I visited today and had lunch at your store. I am disabled and was unable to carry my tray, so Lilly one of you staff was super nice and carried my tray to the table. Thank you Lilly your a star.
The staff at this subway look like they don't take personal hygiene seriously. This is not a hateful review. The staff need a make over. They was nice enough people and was helpful, Knowledgeable about products and accommodating. But they just need to clean themselves up a bit. Great sandwiches by the way
Happy to serve us food but wouldn't let us sit down. Told us to go sit in the KFC area, which we also got kicked out of by their cleaner. Terrible manager and bad attitudes all round. Why give us a tray then close seating whilst still open?
Well I must have picked a good day reading some reviews!! Rolled up (literally) in a wheelchair with my grandson and ordered our foot longs in the bread of our choice . There was plenty of fillings and had to have bottled fizzy as pump not working . Really enjoyed it .
Subway is located at Kiosk 6/7, White Rose Centre, Upper Food Court, Leeds LS11 8LU, UK
You can contact Subway at +44 113 270 5755
You can find directions to Subway by following this map link