Subway Restaurant in Rotherham, Thurcroft

Reviews

1. Sam Stocks ★★★★★

   Never had any issues here always got the right food and hot Staff always polite Use this branch regular

   almost 8 months ago
2. Adrian Jones ★☆☆☆☆

   I went to the Subway based in Thurcroft on Sunday the 9th of August.and purchased a Salad Box. I got home to find a long Black hair mixed in with the salad.I was absolutely mortified.I took the salad back and although the staff gave me a refund I really feel that anyone working in the food industry should be wearing hair nets.I am going to be contacting the Manager today to address them with it as a "sorry you found an hair in your food" is just not good enough.It should not be happening.

   1 year ago
3. Rachel Peedle ★★☆☆☆

   Service is usually fine…. U less you get the manager. She doesn’t want to work there and makes it clear, she’s rude, chats back, and doesn’t do a lot of what she should be doing from what I’ve heard and seen. She asked one of her employees how to do something on the till. She chucks everything on the bread like it’s a kebab. My first encounter with her i preemptively asked for her to do the sandwhiches neat. She went “Neat??” I said yeah usually when I get a subway it all just spills out, she said “ye it’s a sandwhich” to which I had to say I used to work at subway and it’s not hard. If I request for my food not to spill everywhere why would u sass that? I didn’t want to be rude but like I said I used to work at a much busier subway and it really is a simple job

   1 year ago

1. Thomas DeBeard ★☆☆☆☆

   App never has anything “in stock” even when it’s all there if you go in to order instead (done this multiple times) They’ve got my order wrong twice (left out an item the first time and did a 6inch instead of foot long but second time) when using app order. Judging by my other reviews on here it looks as though the staff have a proper bee in their bonnet about app orders. Unfortunately, subway sends offers to people often giving a higher incentive for app orders so they’re going to have to work out their little issue. I’ve complained multiple times online but the complaints system is a joke which is clearly, like many businesses nowadays, intentional to discourage you from complaining. Similar to the “we are experiencing high volume calls right now” message that everyone has which I believe it now officially being looked into. Subway used to be such a good place to go yet I know a few people who, with this branch in particular, have stopped going. Rude and miserable staff a lot of the time who act like you’re inconveniencing them when placing an order. If you’re linked to the ownership of this branch in any way and are reading this please please be aware that the practises in this subway at the moment are costing you business. The app system is constantly an issue either technically (due to the team not programming their stock correctly) or just through the treatment of customers. If they don’t want to be there then you need to get someone in who does. No one loves work 100% of the time but to treat customers poorly and have an issue with them using a particular order method isn’t fair.

   1 year ago
2. WB ★☆☆☆☆

   Absolutely joke of an experience today. I’ve never had anyone try to humiliate me as much as your members of staff did today. I always order click and collect before arriving at a store, it’s easy to just order the same on the app rather than saying what I want as leaves no room for error and helps with my anxiety. I got in the queue where there were 3 people in front of me and although I did click and collect I awaited my turn, that’s fair right? Well clearly not as when it came to my turn your staff said the click and collect I had done wasn’t fair on everyone else who queued after me? Like I did the click and collect, queued up, did not push in and whilst people are being served before me, more joined the queue after me. Your staff doubled, then tripled down in front of everybody making out it wasn’t fair what I had done? How? These people are in the queue after me regardless of the click and collect and would be served after as I’m in the queue first, how can they say it wasn’t fair what I did? Absolutely humiliating because I kept pleasant and said with all due respect the people in the queue after me are after me regardless of click and collect or not. I didn’t just walk in and go straight to the front demanding my order. I have never ever had any issues at any of the many subway stores up and down country doing the same click and collect with I still get in the orderly queue for. I thought I was being pranked for a tv show until I realised that was so early 2000’s. In short I did no wrong, in future I hope the staff learn humility and not attempt to berate customers for doing no wrong. I have a good heart and soul and would never treat anyone the way I was treat when I did no wrong. If I had done wrong I am the first to admit. Really unpleasant, will never visit again.

   1 year ago
3. Kay Andrews ★★★★★

   Salads, I love my Salads from here. Staff are friendly and efficient, food always brilliant. Thank you guys, you do a great job.

   almost 3 years ago

1. Tash Estrada ★☆☆☆☆

   Shocking and zero customer service skills. The old lady has a chip on her shoulder. Go next door to Greggs. They can at least say please and thankyou

   almost 4 years ago
2. Jrml Robinson ★★★★☆

   Always love their food

   almost 4 years ago
3. James Crownshaw ★☆☆☆☆

   As far as subways go, this one isn't worth going to, amount of times the points system doesn't work so you can't get points and today no meatballs or chicken tikka. Just plain meats. Don't waste your time try another subway store or Greggs.

   almost 5 years ago

1. WJ ★☆☆☆☆

   Nice food but some of the staff don't know how to wear masks, even though we've had a pandemic now for a year. Disappointing to see.

   almost 5 years ago

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