Burger King Restaurant in Wigan

Reviews

1. Zachary Birchall ★☆☆☆☆

   Waited in the kerbside pickup bay after ordering my meal. After 20 minutes of waiting I drove through the drive theough to be told they had apparently just brought it out, but when I got home the burgers were freezing and it was also missing my brownie that cost nearly £3, shocking managment from the operating manager on the evening of the 22/12/2025, always check your order and temperature.

   almost 8 months ago
2. NusuZST ★☆☆☆☆

   I wanted to leave feedback regarding my recent visit. Unfortunately, the food I received was completely cold — literally seconds after it was taken “out of the oven”, I could touch it with my finger and it was clearly cold. I did receive a refund, but that doesn’t change the fact that I ended up hungry and disappointed. I travelled specifically to get this meal, and it was not edible at all. What made the situation worse is that the manager didn’t seem particularly concerned. The food was thrown straight into the bin, a refund was given, and that was it. No apology, no acknowledgement, no attempt to fix the situation or offer any support. It’s quite sad and discouraging to see this level of customer service. I hope this feedback helps improve the experience for future customers.

   almost 9 months ago
3. Nathanial Fitton ★☆☆☆☆

   Foods was brilliant, we used table service and it arrived quickly and hot, but the staff member that brought the tray to the table was walking away before the tray was even put down, no acknowledgement and ignored us when we thanked her for bringing over the food. We also noticed an older lady that asked for help using the self service machine and she was walked past and ignored by the same member of staff, leading her to leave the building quietly and take her service elsewhere. We understand that everyone has a bad day but the service that came from this particular staff member was not even bare minimum in the slightest

   1 year ago

1. Anca Alexa ★☆☆☆☆

   This place should be temporarily closed for full renovation works due to safety concerns. It’s dirty, the furniture is badly damaged, there are leak and mould marks on some parts of the ceiling, a lot of condensation on windows etc. Not to mention that the toilets have a strong smell of damp / mould so I presume the rest of the back area - staff room and kitchen must be in a similar condition. Won’t return unless it undergoes substantial works to address all these concerns.

   1 year ago
2. Chris Brown ★★★★★

   It's much better than McDoanlds, so why don't more people choose it over the golden arches. The place could do with an update as it looks tired

   almost 3 years ago
3. Richard Salisbury ★★☆☆☆

   The staff are friendly but service is slow, the food is lacklustre and lukewarm at best, somehow almost entirely tasteless and not even hot when freshly cooked, the drinks machine operates only a shot at a time and the atmosphere was dismal and soulless. Assuming this place has a manager of any kind they need to go back into training...

   almost 3 years ago

1. Bodhi Gee ★☆☆☆☆

   One of the few places in Wigan that serves milkshakes, however the staff are too lazy to clean the milkshake machine at the end of the day. The machine has been "broke" for eight months. If you're wanting a milkshake, please save yourself some time and frustration and go somewhere else. This particular Burger King is always dirty as well.

   almost 3 years ago
2. Okami Wolfee ★☆☆☆☆

   Service is always shocking here - the food is always fine, but the workers are so rude. Just carry on conversations whilst you’re trying to tell them what you want, quite snippy with you when they do speak to you - it’s like they just don’t want to deal with customers.

   almost 3 years ago

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