Nando's Addlestone

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Reviews

1. sheron samhungu ★★★★★

   Had a wonderful dinner with my family. Staff was very attentive and helpful throughout.

   almost 7 months ago
2. Andrea Zorzetto ★☆☆☆☆

   I ordered from Nando’s Addlestone last night and had one of the worst delivery experiences ever. I ordered a chicken pitta with extra pulled chicken, chicken wings, mac and cheese, and creamy mash for my daughter. What I received? Only the pitta without the extra chicken I paid for. The rest of the order for my daughter was completely missing. I received some garlic bread I didn’t order, clearly showing they messed up my order at the restaurant. I called customer service and spent 50 minutes on the phone only to be told they couldn’t refund me, couldn’t send the missing food, and couldn’t even contact the restaurant to check what went wrong. Instead, I was repeatedly told to fill out an online form, attach pictures, and wait 48 hours. So instead of fixing their mistake, they left me with work to do. No dinner for my daughter, no compensation, just wasted time and frustration. I have the full phone call recorded. Needless to say I tried to call the restaurant many times without luck. This was beyond unacceptable. My family and I will never order from Nando’s again.

   1 year ago
3. Daniel sherlock ★★★★☆

   Nandos has been around long enough you know what to expect. This visit didn't dissapoint, food was hot fresh and tasty. Service was fine and quite fast for how busy it was. Restaurant needs a good deep clean however and a refresh of the decor. The menus were sticky and needed replacing.

   1 year ago

1. Will “Willowe” Owe ★★★★☆

   This is the second time I had visited and this branch did not disappoint. Chicken was cooked well but not too well and was nice and moist. Skin was not char grilled like the branch in Staines. The chicken ordered chicken was lemon and herb but still too spicy for my young guest. I told the waitress that kindly notified the kitchen and cooked a small portion of thigh for us no spice. This was awfully kind and my guest was very happy. Apart from the occasional table that seems a little sticky even though I can clearly see the team wiping the tables. My habit is use hand gel to wipe the table and if the tissues is brown or very dark drown the table is not clean. I do this with all eateries I venture and is a legacy habit from Japan as all establishments I have been to are literally oil and grimeless and spotless.

   1 year ago
2. Mateusz Drab ★★★★★

   It's a really nice venue, usually pretty quiet and serve food fast. 5 stars because they actually have the foot plate on the door in the toilets so you don't have to touch them when you come out right after washing your hands. Kudos

   almost 3 years ago
3. Stephanie Broderick ★★★★☆

   The wait was abit long but technically that just means they’re in high demand and have great food and service. Besides the lengthy wait time, the service was splendid. We attended as a family of 6 on this day & each of our expectations were met to a satisfactory standard.

   almost 3 years ago

1. Beany 57 ★★★★★

   First time using this branch and let me say, it is without a shadow of doubt the most friendly, professional Nando’s I have ever dined at.. We went Saturday 28/01/23 in the evening. The host greeted us warmly and founds us seating in a busy restaurant. The Gentleman who bought our bottle of lovely sav blanc was brilliant and jovial and also all the waitresses were friendly and professional also.. I’ve been to other Nando’s many times but this is now my favourite.. Great team well done

   almost 3 years ago
2. Georgie Allen ★★★★★

   Been here multiple times and always excellent service! Staff are friendly and polite, and the food is always delivered super fast! Definitely recommend!

   almost 3 years ago
3. David Kumar ★★★☆☆

   Food comes out all together regardless of what is a starter or main. Food is okay. Light on the marinade but easily fixed with the additional sauces they have (found near the cutlery).

   almost 3 years ago

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