Victorias Closet ltd Clothing Store in Macclesfield, Cheshire

Reviews

1. Katie ★☆☆☆☆

   I’m really disappointed to be posting this review as I have spent a lot of money in Victorias Closet over the years. Supporting her from the smaller shop to where she is now on Bond Street. I bought a pair of sunglasses last Thursday from the shop, I’d previously bought the same pair and they were brilliant. Unfortunately this pair were clearly faulty as the day after they were purchased the tiny pin came out from between the glasses and they basically fell into two pieces when I picked them up off the table. I took them back to the store today, naively maybe, assuming that they would simply exchange them for a new pair given that they were obviously faulty and, in view of the fact I’ve spent so much money in the shop over the years! I was very surprised to be told that because I didn’t have the ‘extremely minute screw’ that had come out, that I couldn’t have an exchange! I explained that I didn’t have the screw and had no idea where it had gone when it fell out of the glasses, however according to the store owner, the screw ‘obviously wasn’t faulty as it was in when I bought them, and why didn’t I bring the microscopic screw back’ To say I was gobsmacked is an understatement, I left the shop feeling angry and humiliated. The customer service was non existent and as a consequence, they have today lost a very loyal customer. IN RESPONSE TO THE OWNERS REPLY …….. 1. I stood in the shop for a good 10 minutes explaining, re explaining and going over what had happened and how I didn’t know where the ‘pin’ was. 2. I absolutely did not ‘snatch’ the glasses from your hands. After listening to you interrogate me for 10 minutes in front of my little girl, and realising that you had no intention of actually doing the right thing, I asked for the glasses back and you handed them to me. 3. Yes I did say that I would never shop there again and I 100% won’t. 4. I asked you directly if you would exchange them and you said NO. 5. You said you would send them off to the manufacturer but quote “because you don’t have the pin, it’s VERY unlikely that I’ll be able to get a replacement” 6. The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days. 7. The Act also states that if there is a problem with a product or service within 30 days of purchase, you can ask for a full refund. 8. There was nothing professional about the way you treated me today in front of my young daughter. The reply you have posted to my review simply put, displays the lack of any loyalty or regard to loyal customers and to customer service in general. I note that you have now ‘blocked’ me from the Facebook site because I posted an honest review. 9. I had proof of purchase, the item was purchased less than a week ago and you should have at the very least offered me a replacement. 10. I guess you can’t expect all retailers to be fair, decent and compliant with the law.

   almost 2 years ago
2. Kevin Tolibas ★★★★★

   I been here today its a lovely shop lots for lovely clothes to choice from I am definitely back again

   almost 3 years ago
3. Louisa Jeffery ★★★★★

   First time visiting today. Very welcoming ladies, nothing too much trouble, Some lovely clothing. I will be back.

   almost 3 years ago

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