Flannels

Reviews

1. Robert Wilson ★☆☆☆☆

   Took a 100 pound t shirt back as it was faulty. Wouldn't help me as I bought it online. No interest in helping me or anyone else. I've spent 100's online and instore but will never use again. Apparently the physical store and online are 2 different entity's, Never heard anything like it in my life. Awful customer service and experience, no wonder the shop was completely devoid of customers and atmosphere!

   almost 8 months ago
2. Lera Shymko ★☆☆☆☆

   Absolutely shocking service coming here spending so much and being treated like I’m some sort of idiot, incredibly rude staff that don’t respect you at all. I asked for a set of shoes and was told I shouldn’t get them because they weren’t for me?? What an Incredibly disgusting thing to say to a customer. I will definitely be reporting the staff in this flannels to any kind of higher up, I’ve had completely different experiences in other flannels locations compared to this one and am completely shocked with the disgusting experience. Enough said.

   almost 9 months ago
3. James Caldwell ★☆☆☆☆

   Super rude staff I never usually leave reviews but they treat you so horribly my girlfriend asked them where she could find some new balance 2002r’s which are unisex shoes and the woman started having a go at her saying there for men?? There literally pink?? Then staff just look at you like your about to steal, they don’t help and are completely disinterested in helping you, I had a completely different experience in york’s shop but it seems here a change of staff is definitely needed, also maby hire a security guard if your going to treat everyone like there going to steal. Looking at all the other reviews it seems everyone is having the same experience here!

   almost 10 months ago

1. Amelia Parry ★☆☆☆☆

   Rudest staff ever, look you up and down like you shouldn’t be in there follow you round the shop as if you can’t afford the items your looking at why would we be in there then? Complained to a member of staff about how rude the staff up stairs were and there was still no apology. Would avoid

   almost 3 years ago
2. Olivia Broadhusr ★☆☆☆☆

   Avoid this place if you want to buy gift vouchers !!!! Not only do they charge you twice and promise to refund you in 24 hours, and after going to the store a second time to get the refund done in person after 24hrs taking a week and still no money back. It has now been over two weeks and still no refund which is ridiculous and they never answer the phone so you have to drive back to the store to get a refund which is unacceptable, please be warned

   almost 3 years ago
3. Stephen C ★★☆☆☆

   It's a typical Flannels, so it's a well stocked and well presented shop. The downside is the staff. They are aloof, cold and disinterested. They seem to guage wealth based on what you're wearing when you walk in. As someone who likes to dress down when shopping, this seemed to disqualify me for assistance. The old Flannels on Goose Green was much better and I happily spent thousands a year in there.

   almost 3 years ago

1. Joanna Porter ★☆☆☆☆

   I am beyond fuming today after visiting this store in Altrincham. My partner and I were followed round the store like we were theives by a jumped up, barely out of nappies teenager. I'm a 40 odd year old woman who does not need to steal from your store..I will never shop at Flannels again

   almost 3 years ago
2. Chris Ocego ★☆☆☆☆

   Bought a gift in November for a Christmas gift. Didn’t fit. So returned it on 28/12 didn’t get scanned in until January 13th! Had to wait until the 1st. February for refund. Only to be told they only do e-voucher or exchange! Complete con. DO NOT BUY A CHRISTMAS PRESENT FROM THESE BAST…s

   almost 4 years ago

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