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Very bad service at Next Pharmacy.
The staff here are rude and unprofessional. I asked for Day Nurse (an over-the-counter medicine) and the girl refused in a very disrespectful way. She even said βyou already bought it last timeβ β how does she know that??? What kind of system is this??? Instead of explaining properly, she spoke with attitude and made me feel uncomfortable. Totally unacceptable β I will never use Next Pharmacy again and I strongly donβt recommend it.
Kevin Robinsonβ β β β β
Went in after being advised from other store and they had exactly what I wanted friendly staff
Marchela Draganovaβ ββββ
This is my second time using click and collect at this store, and once again, it was an unpleasant experience. Previously, there were two women handing out the parcelsβboth rude and completely lacking in basic customer service. Today, one of them was there again, and her attitude was just as unfriendly as before. No manners, no courtesy, just a generally unpleasant attitude. I honestly hate doing click and collect here just because I have to see them.
Michael Reidβ ββββ
I recently visited Next in Bolton and was very disappointed with their customer service regarding a return. I tried to return an item, but they refused, claiming it had been worn. They provided no real evidence for this, other than saying the tag was off the product. The item was in perfect condition and had never been worn, yet I was still denied a refund or exchange. It has sat on a hanger for weeks for a cancelled event.
This experience was frustrating, especially since I had followed the return policy. Instead of offering a solution, they dismissed my concerns without proper explanation or proof. Itβs unacceptable for a business to treat customers this way.
I expected better service and understanding from Next, and I wonβt be shopping there again. I'll go as far as to advise everyone I know to stay away from such a disgraceful business.
Next, I will be reporting this to trading standards to think Next's return policy for a refund/exchange is as appalling as SportsDirect's it says a lot about the actual standard of Next as a business. I will be escalating and putting a formal complaint in too their head office as well.
The fact is Next has a legal obligation to accept a product for return within 28 days and yet as my receipt states I can return within 28 days of purchase providing the items are in perfect condition which it was other than a sales associate assuming it had been worn as the tag was off, as far as I am concerned this business has broken the Consumer rights Act 2015, this matter will be escalated.
Muhammadβ β β β β
This is the best shop in the world. They have wonderful AC and super comfy sofas to relax on!
Halimah Fatima Abdulsatarβ ββββ
Just had a click and collect order- the lady who brought our parcel to us was unbelievably rude. . I just donβt understand how some staff really lack basic people skills- makes the experience of going in store so unpleasant.
Adamβ β β β β
Pleasant shopping experience. Only thing lacking is the variety which is limited due to the small size of this shop. I was immediately attended to by staff who were very kind and helpful.
Phil Kirbyβ ββββ
Without doubt one of the slowest shopping experiences I ever have to endure. Needs more staff and the staff they have need to be way more effective.
Sara Johnsonβ β β β β
It's the department store I collect my orders from. Easily accessed with free parking outside the door. It's only a small store so not usually stocking what I'm looking for, however it's always well maintained and kept tidy and staff are helpful. They don't stock any teenaged clothing at all, which I find very strange. It's just kids up to 12 years then straight to adult, hence being unable to actually shop there and it just being a collection store for me.
Stacy McKeeβ β β β β
Good selection of clothes and shoes for men, women and children. Always clean and tidy and friendly staff. There is a big car park which is free to park on so the shop is easily accessible.
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FAQs
What is the address of Next?
Next is located at 6 Trinity Street, Bolton BL3 6DH, United Kingdom
What is the phone number of Next?
You can contact Next at +44 333 005 5340
How can I get to Next?
You can find directions to Next by following this map link
