Fashmode T/A Ego Shoe Store in Manchester, Stretford

Reviews

1. Ángela Liceth Torres Muñoz ★☆☆☆☆

   THIS IS ONE OF THE WORST SERVICES I HAD RELATED TO AN ONLINE SHOP. I just received a refund for a pair of shoes I bought almost one month ago. After waiting quite long, I receive a wrong refund. I paid 56.99€ for my shoes and they refund me 45,59€, apart of the delivery I had to pay to refund the shoes (11€) In total I lost 23€ because I tried to buy in a new store, is the worst service I ever had in my life related to an online store. Be really sure you want what you buy because if you want to try you will lose money…

   almost 3 years ago
2. Marcus Bentley ★☆☆☆☆

   Pictures speak volumes, and the worst insincere fake human behaviour with the customer service experience I have ever encountered in my life, T/A (Ego).

   almost 3 years ago
3. Amanda Chin ★☆☆☆☆

   I am still waiting for my shoes since Dec. 15. Two pairs of heels I paid for along with a clutch in the same order. The clutch has arrived and when I emailed asking why my order was separated, they took ages to answer with an automated email. Now, I have been asking for a refund and they still won’t answer me. This is for the order 003543533 since LAST YEAR. It’s NOW FEBRUARY 2022. Their customer service team is HORRIBLE — they don’t help SOLVE ANYTHING. I want what I paid for those shoes, I don’t understand why that’s so challenging to comprehend.

   almost 4 years ago

1. Sam Mckie ★★★★★

   Had a fault with a pair of shoes within a few weeks of purchase, so emailed Ego around 7pm. I received a reply the same evening and by the following afternoon I had received a replacement pair. I can honestly say I have never known such excellent customer service. Very impressed!

   almost 5 years ago
2. Kimberly Alvarez ★★★★☆

   I purchased these shoes in both black and beige. I had no issues with the beige, however I was sent two right shoes with the black pair. I contacted customer service and it took them about a week to get me the new pair. Upon inspecting my new pair, I discovered they sent me the wrong size. I sent them another message on September 4th and I have not yet hear back from them we're now on September 14th, their website states they have 72 hrs to follow up. I feel like I am being ignored at this point and I am extremely frustrated. This is an update to my last review. Shortly after writing this review I was contacted by Katy from Ego Shoes. She was able ship out these shoes in the correct size and I received them a few days later and could not be happier. Thank you Katy

   almost 5 years ago
3. Efsi Unigwe ★★★★★

   This is my first time ordering from Ego Shoes and I am sold. The service was amazing I had a question and sent an email and I was offered an answer immediately. And what was amazing was the delivery time. I did regular 6-8 days shipping and I got the shoes in 2 days. Amazing. The shoes are also very comfortable. Looking forward to getting a few more pairs.

   more 6 years ago

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