Had the best food in a long time! All food was piping hot & fresh, just the way i liked it. Waiter was so nice & friendly. Highly recommend.
Shambles. I came for a nice meal but was met with the most unprofessional restaurant manager I’ve ever encountered. The food was a disgrace — burnt matchstick chicken and a so-called ‘grilled chicken’ that clearly wasn’t grilled at all—it was soggy. When I complained, the manager dismissed me, did not apologise, and instead tried to criticise how I spoke — gaslighting, antagonising, and even telling me how I should speak. She then tried to upsell with a replacement meal after we’d already waited far too long, and even sneakily attempted to charge for side orders that weren’t touched. To make it worse, she accused me of shouting when I was calmly explaining how rude she was reacting, all while deflecting my complaint and still not apologising. This manager acted like she was above me, tone-policing and trying to use her authority by finally telling me to leave, which was embarrassing, unnecessary, and completely out of order. I was leaving anyway, but her behaviour was disgusting. For someone representing a chain I’ve supported for years, this was by far the worst service I have ever experienced. Her role seriously needs to be reviewed by upper management, because she is clearly not fit to represent this restaurant in any way. If this is the type of ‘leadership’ on display, it damages the entire brand. Customers deserve far better than this.
Excellent meal with so many gluten free options. Often I have to pick between one or two dishes due to my allergy but Busaba had a lot of options. The decor and atmosphere are lovely and the service was quick, friendly and competent. Anastasia served us and was polite and double checked all of my order to ensure it was GF. Would highly recommend.
I visited Busaba almost two years ago and really enjoyed the Thai food then, which is why I decided to return in June 2025. Unfortunately, this time the flavours didn’t quite live up to the high expectations set by my previous visit. Another aspect worth mentioning is the seating arrangement—due to limited space, Busaba offers shared tables with other diners. Personally, I found this a bit awkward and uncomfortable, as it took away from the relaxed dining experience I was hoping for.
I think this restaurant deserves at least a 4 star to 4.5 that is why I rated it 5. The food quality is great, it tasted authentic and delicious. The service was fast although it feels like you cannot feel the presence of the staff when we were there. The atmosphere is okay, too dark for my opinion. I think it deserves more recognition. There are things that can be improved, keep the quality of the food.
It was a new experience for me sharing a table with another group. The food came out of the kitchen very quickly, some of the dishes lacking in flavour. Our pancake rollscame out warm. If you want to eat quick before the show, this is the place for you.
I used to love this restaurant I am crazy about their signature calamari and we specifically go there for them! The lights, the ambience is very warm and the small of burning incense makes the experience a little magical. However, this last time we went (yesterday) I have noticed a big increase in prices although portions are much smaller than before. Of course I will continue going but I won’t be coming so often as if you are really hungry you will come out of the place not as satisfied as you used to be in the past!
Interesting flavours, when with a 4 person group, ordered some random stuff. Atmosphere is great the staff were great in attending to us. Food looked great, I would go for something more saucy and as it have more flavours but for for now. The prices was not great for the potions size and flavours. Even with NHS discount, we struggled to find the justification of the price. We concluded that we would not come back to this restaurant. Food is good but not worth the asking price. Staff service absolutely great.
The place itself has a nice feel and ambiance and staff were friendly, but that's about it. I wasn't impressed with my chicken pad Thai, it had no flavour. The salad was ordered was way too spicy. Just meh.
A good restaurant and very convenient for an after show stop if you've been to the O2. The menu has a good range of choices which will suit most palates. The cost is on the pricier side but that can likely be said of all the restaurants at O2. The ambiance is good and the staff are friendly. Docking 1 star simply for the fact that our plates and drinks were cleared off the table before we had actually finished.
Busaba at the O2 is located at Unit 2, 02 The Avenue, Peninsula Square, London SE10 0DX, UK
You can contact Busaba at the O2 at +44 20 8305 5958
You can find directions to Busaba at the O2 by following this map link
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