schuh

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Reviews

1. Annette Atherton ★★★★★

   I wud like to thank the 2 woman staff who helped me sort my vouchers out in the warington shop they was so nice and very helpful x

   1 month ago
2. Dan Scotland ★★★★★

   Dylon was amazing today. Very helpful and pleasant. He made my daughter feel very comfortable, gave her as much time as she needed to decide which shoes she wanted. Hope you have a great weekend Dylon and thanks again for all your help.

   almost 9 months ago
3. Hannah Dervisoglu ★★★★★

   I visited today and was greated by a happy Dylan , he asked if he could help I declined as I was struggling with my autistic son. Dylan come and mention to me quietly would it help if we turned down the music as he clearly could see us struggle, this made my day he just knew how to help and did so in such a kind and respectful manner even though we had declined his to begin with. The music was turned off within seconds this was really helpful. We come in and out of the shop around about 3 times and every time he greeted us again and then gave us space popping back in and out of our situation to help but was clearly considerate of giving us lots of time and space. Dylan gave us lots of options and nothing was to much he was very patient with both of our children In what we find to be a stressful experience he made us comfortable. We are very grateful thank you for a great shopping experience.

   1 year ago

1. Ceara Davies ★★★★★

   I recently bought my first pair of crocs and I was greeted by Dylan who is such an amazing sales man!! Customer service from him is 10/10!!! It’s a good job you was closing or I would have bought the whole shop from him! Wish everyone had amazing customer service like Dylan! Will definitely be purchasing from him every time!!

   almost 2 years ago
2. fee pemberton ★☆☆☆☆

   My partner purchased a pair of ugg boots at the start of December 22 as part of my Christmas present. I wore them on Chrustmas day but noticed later in the day there was a difference in colour so took them back to the shop for advice and hopefully a swap. The shop were unhelpful while they acknowledged the differences between the boots they would not swap them and told me I should have checked them before I wore them. They actually said buy another pair from us and we will discount you 10%. No thank you are you joking. Later on closer inspection I noticed further diffences in the boots the most telling one was that one was made in China and the other in the Philipines. At this point I contacted complaints at Shuh headquarters who were brilliant and asked for me to send the boots back to them so they could be checked by quality control . They responded to me quickly and advised that the boots were from 2 different batches and offered me a refund or a new pair. I accepted a brand new matching pair of boots and they were immediately dispatched. No complaints about that. However due to the humiliation in the shop by the 2 staff members I dealt with I will now take my custom elsewhere, they were both dismissive and completely unhelpful, with hindsight I think surely their supposedly trained eyes would have spotted the fault immediately but instead treated me like an idiot. I have shopped there many times in the past but following that I won't any more.

   almost 2 years ago
3. Geegee ★★★★☆

   Good selection but I got back the car to show my daughter her new trainers and there was only 1 in the box, paid the parking so i had to run back through the golden square to get the other shoe, little inconvenience wouldn't stop me from going again

   almost 3 years ago

1. Carl ★★★★★

   Always a good place for footwear, served by Joe who was polite and patient and a credit to the store.

   almost 3 years ago
2. AJ harper ★★★★★

   I went into a schuh yesterday and was greeted by Dylan and Lauren, they were very helpful and made my time i spent in the shop a delight. They were both very friendly and I was very happy with the customer service I received

   almost 3 years ago

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