Imogen worst customer services ever went in for an order and they gave me the wrong order she gave attitude after trying to return it, also Omar busy flirting with fellow colleagues and can’t read the right order number, shouldn’t employ people who don’t care about customer service or wanting to make genuine money
This is not the first time this branch had messed up my order and given me the wrong parts. This time I had been double charged for labour at my local garage because of them. And they have done nothing to resolve the problem or compensate me for it.
Great place to get your car parts from! Came down from stockport today and the staff were amazing and helpful. Couldn’t find the part I needed and two staff members even came outside to check my car for me so I knew what I needed. Couldn’t recommend them more, tons of stock and lovely staff, Thank you euro!
Worse customer service ever! No good morning or anything. Went into this location asked for oil filter, oil x2, and air filter. They came out one oil and oil filter. When I said I asked for two oils, air filter and oil filter, the guy behind the counter started arguing with me. He looked at the PC and got the another guy to bring out the other oil. Still no air filter! He said in didn't ask for one and I wasn't charged for one! Then I was told to join the back of the queue and ask for the air filter!! The guy with the thumbs-up in the picture- he refused to give me he's name!
Absolutely appalling customer service at Euro Car Parts Oldham – especially from the woman working early mornings! I genuinely had one of the worst customer experiences I’ve ever encountered at this branch. I came in with the specific bulb code for my car, clearly written down, just needing a quick and simple replacement. Unfortunately, I had the misfortune of being served by the lady who works in the early morning – and let me tell you, she should not be anywhere near a customer-facing role. From the moment I approached her, she was clearly more interested in whatever was on her phone than actually helping a customer. I tried to explain the bulb I needed, even showing her the exact code, yet she couldn’t be bothered to check it properly. Instead, she handed me the wrong bulb without a second glance, as if she just wanted to get rid of me as quickly as possible. When I returned shortly after (because, of course, the bulb didn’t fit), she acted like I was the problem. I tried to explain the situation, but she just kept shaking her head dismissively and rolling her eyes like I was annoying her. No apology, no effort to help, just attitude. I was shocked by how incredibly rude, arrogant, and uninterested she was. It’s like she took offense to being corrected—even though she was clearly the one who got it wrong. To make matters worse, when I pushed back and insisted she at least look at the code I had given her originally, she became even more hostile. She blatantly refused to listen and even dropped the F word more than once during the interaction—completely unprofessional and unacceptable. Who talks like that to a customer, especially when they’re the one who messed up? I don’t know how someone with such a terrible attitude and zero understanding of basic customer service can be allowed to represent a brand like Euro Car Parts. Ignoring customers, being glued to your phone, and using foul language? Disgraceful. I’ll never return to this branch again, and I’ll be warning others to avoid it too. If management actually cares about their reputation, they seriously need to re-evaluate who they put at the front counter. It’s one thing to make a mistake—it happens. But to be blatantly rude, ignorant, and downright disrespectful to customers who just want the correct part? That’s unacceptable.
I order a item was told Wednesday wen in on Wednesday and was told that there has been a mix up the lovely sale assistant help me and sorted it out straight away now I get my item on Friday. 5 star for the girl who help me.
Very bad customer service. I called to get a quote on an item was told the price, then I asked a further question and staff hung up on me immediately. I won't going there again!
Sorted us out in minutes after our windscreen wiper flew off in heavy rain. Luckily we were 2 minutes away and it was 10 minutes before closing time
Got a car battery much cheaper than other shops. Checked for stock and went down straight away to pick it up. Lovely friendly service as well.
Euro Car Parts, Oldham is located at Units 3a & 3b, Manchester Road, Victoria Trading Estate, Chadderton, Oldham OL9 7PN, UK
You can contact Euro Car Parts, Oldham at +44 161 219 7999
You can find directions to Euro Car Parts, Oldham by following this map link