Absolutely first class service from start to finish. I recently brought a tyga exhaust from these guys. The chap I spoke to over the was very helpful and polite. Exhaust arrived a few days later. Amazing quality and was super well packaged. Will definitely use Jap4performace again. Highly recommended
Absolute shambles of a company, zero, communication. When parts eventually turned up the carbon hugger had a very obvious scratch. Tried calling and no answer as usual. Avoid at all costs.
Ordered many Tyga carbon parts from Gavin for a couple of my bikes (NC30 & R6 13S) Always pleased with the fit & finish & found Gavin very friendly & professional. Will be ordering for my R1 soon & looking forward to dealing with him again.
Unfortunately I had one of the worst onli e purchasing experiences ever. I ordered a part and was expecting to wait between 2-3 weeks, however, after numerous different reasons why the part had not arrived I received the part after about 9 weeks. Now, I wasn't bothered waiting, I had to wait 2 months for my new seat from another company but at least they told me that from the start and they responded to my emails which didn't happen with this company. I had so many unanswered emails. When the part arrived I was happy with it but I ordered another carbon part from a different company and received it after 3 days. As I said, I was happy with the Jap4 part and even said if you've got some swing arm covers on the shelf I'll have them. Well he said he was sure he did, he would have a look and get back to me and I've never heard back from him.
So I thought I would give an honest review on this company. I placed an order at the start of February and thought that the reviews seemed a little harsh, so I’d try them anyway. The first couple of times I couldn’t speak with anyone and answer phone messages were full, so I emailed and Gav did call me back to discuss my order. I was told around 3/4 weeks, which I didn’t mind as I was only getting the bike ready for coming spring. 4 weeks past and nothing, so i I tried calling and couldn’t get through. I sent texts and emails and still no reply, another week went past and a few messages and times trying to get an update, but still nothing, I had to send a short, sharp text and Gav did call me back and explained he had some issues with supplier and had to change to a new one, ok as long as I get my same quality parts I’m happy to wait. All I wanted was to be kept up too date. Another couple of weeks went by with no updates and no carbon arriving, so I cancelled my order Gav gave me a full refund. It’s a shame that this has happened because the product looks good, but I’ll be honest, not really a good way to run a business when you have people willing to pay good money for a product and you don’t keep in stock or can get when orders come in. I would use Gav in the future, but only if the item was on the shelf, but commutation is key and a little message or email when a refund is given to apologise wouldn’t go a miss.
Jap4performance is located at Coppice Dr, Northenden, Wythenshawe, Manchester M22 4DT, UK
You can contact Jap4performance at +44 7919 404734
You can find directions to Jap4performance by following this map link