Dissapointing experience. I ordered a pair of shoes and when they arrived today a completely different pair was in the box. Trying to get hold of customer services is impossible. I've now got to go through the faff of sending them back and wait two weeks for a refund. Very frustrating.
Ordered item as Xmas present £95 Received message to say item was cancelled as unavailable. Why sell it then. Money came out quick enough, but up to 5 days for a refund. Leaving it too late to purchase item elsewhere before Christmas.
I ordered 3 items that totalled over £100 worth of clothing. After missing the original delivery date as I was working, I rearranged the delivery for a time I was in and low and behold the delivery time arrived late. I then tracked my delivery to see if they had left it with a neighbour (as requested) or had taken it to a collection office. Neither was the case as my order said it was on it's way back to the hipstore! I called customer service (spending half an hour on hold) asking when I can expect my delivery and was told I would not receive it as it is being returned therefore will be processed by the warehouse. I asked if I could re order the items in which I was told the items were sold out! I then suggested as I know there is a ready made package with my items, name and address ready to be sent can you re-post it? which I got the reply "that's not our process". Extremely dissatisfied by the experience and frankly the service was useless. Very disappointing as I've never had such issues with the hipstore before but I think I will steer clear next time and save myself the hassle.
I just purchased what are probably the most expensive boots I’ve ever bought, only to find that the laces are too short to even thread through properly. When I called the store, they simply pushed me onto customer services—who don’t answer calls or emails. The store itself shows no concern either. To make matters worse, I can’t even wear the boots I paid a small fortune for. The service has been terrible—at this point it feels like I should just return them!
First time buyer, Got lucky i guess.. ordered the new air max 1 86 big bubble on the day of release , sold out immediately everywhere. But they had one in my size so I went for it,( 2 minutes later they sold out ) received my item 3 days later double boxed (was the most important to me) and the perfect shoes !! Absolutely happy with my order!!! BUT reading others reviews I’m not sure i will risk it to buy again from them … lol
Ordered a pair of trainers and received confirmation of my order. I tried tracking them days later but the tracking on the site didn't work for me. I called customer service, who were very nice, only to find out that my order had been cancelled days before. I never received notification that my order was cancelled and I was still charged. Had I not called, I would not have received a refund!!! With this experience as a first time customer, I will not be using Hip Store again.
First purchase item was out of stock and got refunded straight away. Ordered more items three months later, was curious to know if I would receive both my items so rang customer service, spoke to a chap who was really helpful although he himself did not know what items I would actually receive. MIRACLE all of my items turned up. Can't moan about the service when there prices are so low.
Firstly I will say the store in Leeds and people who work there are great. Online however…. To say customer service experience was terrible would be an understatement. Ordered some trainers for overnight delivery. Was emailed saying there’s an issue with stock levels. Hip refunded me my delivery costs then went off the grid. No communication at all. I took it upon myself to order from elsewhere. The trainers from Hip finally arrived after so I decided to return them. Returned them through the process 3 weeks ago with no confirmation or any idea of what was going on. Finally found the telephone number for customer services where I have managed to get through to someone who told me they had the item but no refund has been made. Apparently they have processed it today and will take a further 3-5 working days. Who knows if I will get my money back?? I would recommend going to the store in Leeds. Buying online however…. Avoid it like the plague.
FAULTY ITEM AND NON-EXISTENT CUSTOMER SERVICE Faulty item and non-existent customer service from the online team. It seems the JD take over has really made a pig's ear of this judging by the rest of the recent reviews. We'll likely soon be flooded out with 5 star bot ratings, but until then, I'll be contacting Trading Standards with all the accumulated evidence.
HIP is located at 49-51 Vicar Ln, Leeds LS1 6DS, UK
You can contact HIP at +44 113 245 0652
You can find directions to HIP by following this map link