National Tyres and Autocare - a Halfords company Car Repair Garage in Old Trafford, Stretford

Reviews

1. Chris Gainsbury ★☆☆☆☆

   The booking process is a complete shambles. Whilst the staff try to be helpful, their communication and organisation is very poor. I have been to this garage before, but won’t be returning after this last visit. I was promised in person and over the phone, that a 12PM slot booked via the National Tyres website meant I could wait while the tyres were fitted. Their exact words. I rearranged my day and turn up at 12PM, only to be told I have to leave the car and come back 5PM. What’s the point of offering time slots if they mean absolutely nothing? After some back and forth and nearly cancelling having the work done, they ask me to return at 2PM where I could drop the car and wait whilst the 2 tyres were replaced. On my return I was told they could have actually done the job at 12 after all, as they were not as busy as they thought.. No one bothered to call me to tell me. Zero initiative. I wasted 1.5 hours sitting in a nearby car park waiting until 2PM for nothing. When the new tyres were finally fitted, one was under inflated by 50%, triggering a tyre pressure warning and forcing me to top it up myself on the way home. Add to that the extremely limited and overcrowded customer parking, I would say that there is a significant risk of damage to your vehicle here if you are not careful when parking or when the mechanic is moving it into the garage. This place is simply not worth the hassle.

   almost 10 months ago
2. Konstantinos Lamprogiorgos ★☆☆☆☆

   I visited the tire garage last year to address a slow air leak in one tire. Following their recommendation, I returned for the replacement of two tires. During my initial visit, a wheel nut was inadvertently damaged, and the car was parked in a way that made it challenging for me to notice. Understanding that such incidents can occur, I did not mind. However, I must express my dissatisfaction, reflected in the 1-star rating, regarding my second visit. Upon inspecting my car before leaving it at the garage and when i picked it up, I noticed missing coins (approximately 2.5 GBP) from the storage box in front of the gears. As a precaution, I always take photos before and after leaving my car at a garage to document its condition. When I raised the issue upon picking up my car and showed them the photographic evidence, the staff's response was less than satisfactory. They denied any wrongdoing, adopted an aggressive stance, and reluctantly returned only 1 pound. My intention was not to request compensation but to make them aware that one of their employees might have taken something from a customer's car. In a managerial role, I believe it's crucial to address such concerns professionally and with a customer-focused approach, rather than responding with aggression, especially when the customer hasn't requested any reimbursement.

   almost 2 years ago
3. Mr “Marcel” International ★☆☆☆☆

   Few years ago i gave this place 5 stars, now even 1 star is too much. Over inflated prices with arrogant tyre fitters not knowing what they are talking about. Where on earth is Yaz? I would really like to know where that guy is. He used to work as a manager here, id gladly pay to know his whereabouts. By far the most knowledgeable tech ive ever met!!! If he works for these guys then please let me know which branch????

   almost 3 years ago

1. James Peel ★★★★★

   Went in for a new tyre as noticed mine needed changing immediately. Didn’t have it in stock but came the next day. Went back, fitted quickly and professionally with a really good price. Friendly service and made me feel welcome and valued. Will return for future work.

   almost 4 years ago
2. Alastair Jones ★★★★★

   They sorted out a slow puncture for me and were superb. I was really impressed as other places may have insisted on a new tyre but they said there was no problem with the current one and did a good repair efficiently. Just don't drive your car straight in at the moment. Check they have space / an engineer available from reception first. (You need to wear a mask in Reception and they have a screen in place for their workers)

   almost 5 years ago
3. April B ★★★★★

   Fantastic customer service from Yaz and AJ, really lovely guys. They fit me in last minute for my break discs and pads to be changed, which only took 45 minutes- a lot quicker than expected. Their prices were also by far the most competitive from all the quotes I have received. I will definitely come here again and highly recommend this branch.

   more 8 years ago

1. Haseeb Malik ★★★★★

   Excellent service at the Chester Road branch. Customer service is beyond exceptional. In particular, Yaseen Shah who was very friendly, welcoming and provided me with an in-depth understanding of the issues and resolutions to my car related issues. I would most definitely recommend this branch!

   more 8 years ago
2. Itsy Batten ★★★★★

   Just want to say a massive thank you to Yaz for giving my car a quick once over last week. I was only in the area for the day and wanted reassurance on a random knocking noise coming from the rear of the car before a long 3hr journey home. All looked in good order with no visible problem which was a huge relief. Excellent service, so friendly and helpful. Would defiantly recommend

   more 8 years ago

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