Really good service from the team at Halfords on Bury New Road. Everyone was friendly and easy to talk to, kept me updated, and explained everything clearly. The work was done properly and I felt looked after the whole time. Would definitely come back and recommend them.
The guys are amazing here! MOT and service always at this garage and never had no issues.. always get me in on time. 5 stars
Brilliant visit. The rebooked MOT was carried out in timely fashion and my car was looked after. The technician was great and even highlighted a couple of non MOT relevant issues that would be beneficial to address . Just goes to show he cared, had the knowledge and was very thorough. Thanks .
Had a really terrible experience at Halfords Autocentre Manchester (Bury New Rd). I brought my Mercedes in for a routine service and when I picked it up, I noticed a very obvious scratch on the driver’s door that definitely wasn’t there before. At first, the staff completely denied it. Then after checking CCTV, they admitted the car arrived with no damage — but still refused to show me the full footage. They tried to show me a screenshot from their personal phone – just a few seconds long – claiming it showed no scratch, but it was blurry, unclear, had no timestamp at all, and could easily have been taken when the car first arrived. The clips they did show me were cherry-picked and had no timestamps, so it’s completely useless as proper evidence. To make things worse, they had parked my car far away on a public road, nowhere near the shop. I strongly believe they did this on purpose because they knew there was damage and hoped I wouldn’t notice. They even tried blaming it on a passing lorry, but the scratch is clearly not from a collision. I had it checked at a professional body shop — it’s obviously a scrape from poor handling, not an external impact. On Friday, I went back to the branch to ask for updates, as I had been chasing them for two days with no response. That’s when they showed me a piece of CCTV footage where I could clearly see the scratch on my car while it was inside their workshop. The moment I pointed it out, their attitude changed completely. They suddenly became defensive, started avoiding further discussion, and refused to provide me with any copy of the footage or any additional help. One of the guys at the front desk kept dodging questions, and at one point pointed at the first BMW on the street and said it was another customer’s car they had parked there — but it was literally my other car, which I had just driven there myself. I honestly had to stop myself from laughing. When they ran out of excuses, they started saying things like “We’re a big company, we’re not short on money.” Honestly? For a “big company,” it’s shocking how little effort has been put into basic staff training or accountability. Then the same person asked me, “Doesn’t your car have insurance? Road tax? MOT?” and told me I should just claim through my insurer — as if that makes it okay for them to damage a customer’s vehicle and walk away. To top it off, the engine warning light came on the very next day. The car was running perfectly before the service. Now I don’t even know if they performed the service properly at all. And just to be clear — this isn’t the first time I’ve had problems with this branch. Last year they overfilled the engine oil in another one of my cars, which caused an emergency alert while I was driving on the motorway. I thought that was just a one-off mistake, but clearly it wasn’t. I’ve completely lost faith in this branch. They damage cars, lie about it, shift the blame, and treat customers like fools. I’ve already logged a police incident and will be pursuing a formal complaint. NO WONDER THIS IS THE LOWEST-RATED HALFORDS IN ALL OF MANCHESTER. AVOID AT ALL COSTS.
I went Halfords Bury to buy a steering wheel lock. The young guy who helped me was very accommodating and fitted one which was suitable for my car.
I'll join the other review to say they are the slowest garage that I ever been to. You go for an oil change and they say its going to take them couple of hours ???? Took them 5 hours....for an oil change although you have booked for an appointment. The are so bad that they convinced me to buy an electric car (something I never though I would do) to never have to see a mechanic again. Thank you captain slow ❤️❤️❤️
What fantastic customer service from start to finish. The car was booked in for a diagnostic test as the engine management light was on. I expected the worst, and was told it was just an issue with spark plugs. Phew so relieved. Nkitta on reception was lovely and very helpful, finding a quote for the cost of repair within 5min of the diagnostic result. The mechanic explained the fault in layman terms so I understood and the Manager was great.
Exemplary service when I took my car in for an MOT this month. All done within a couple of hours, great communication from the team. Will definitely use this branch again.
Left my car here for an MOT in the morning. Picked it up in the afternoon with the MOT passed. Chris and Josh were brilliant. A credit to their manager and the company itself, I would highly recommend using this branch for any service/MOT work. Great prices and if you do have a car or motorbike, look at their motoring club membership! Great offers. Will certainly be using this branch for all my car related work. 10/10
Fantastic welcoming place , I went There for a quick service , Red who was in charge on a Sunday welcome me with a cheeky smile and provided the best service even it’s very hot day , I even I argued with my own shadow before I arrived coz it’s hot . Thank you Red
Halfords Autocentre Manchester (Bury New Rd) is located at 184 Bury New Rd, Manchester M8 8DY, UK
You can contact Halfords Autocentre Manchester (Bury New Rd) at +44 161 792 9849
You can find directions to Halfords Autocentre Manchester (Bury New Rd) by following this map link