Fooks House Restaurant in Feltham

Reviews

1. Luc Coppens ★☆☆☆☆

   Super quality of food very fresh and good balanced prices but I live 11 month in my work-van which has a sleeping area, no table I do international pharmacy delivery (haulage) long distance... I had an order there before and was delighted so went again I fancied pineapple fritters and asked if they would come in a whole or chopped in smaller pieces after checking I ordered them as I could get them in pieces a wee bit later they changed it and as I already had paid by card I told them to go ahead. To hear it is the same when you cut them up which it isn't and certainly not when you got it on your lap... The point is they couldn't be bothered with the extra work, I could understand if it was busy but I was alone, the phone wasn't ringing and the girl at the till was playing with her phone I was even prepared to pay extra So morality eat and pay for what we are willing to serve you otherwise F O

   1 year ago
2. Caiming Yao ★★★★★

   It’s been a long time since we had savoury Chinese food even though it was take away. Which they only do. 新州炒饭 and sweet and sour chicken. The balance of the flavour. The owner was very friendly too and we had good chat.

   1 year ago
3. Alisa Villegas ★★★☆☆

   The food was great! - but quite small portions (not shareable). Staff was dismissive and was obsessed with answering the phone and not the in person customers. No soy sauce, and for reference this is a Chinese Take Out - very sad. On a lighter note, the food kept very warm and hot on the ride home (10 min).

   almost 2 years ago

1. Alex Le ★★★★★

   Amazing food, great customer service. Girl behind the counter was very sweet and helped me with some confusion about different dishes. Can tell they use good quality meat and then banana fritters to end things off was just amazing. 11/10 would reccomend.

   almost 2 years ago
2. Bhavani Rajanayagam ★☆☆☆☆

   Worst place ever, bought £30 worth of food and also paid for delivery. One of the orders came with prawns which I’m allergic to and told the lady on the phone especially. When I call to let them know I was shouted at and was told that it was my fault for not reminding them a few more times as I was placing the order. Was told that I need to come back and give the food and told me if I have eaten the actual order I will get nothing. I reminded the woman that I am allergic to the prawns I have not touched it. She kept on yelling telling me it’s my fault and told me that she will send me the order and keep the old food ready for collection again reminding me that I will not get the new order if I have eaten it. Kept screaming and it went on for about 5 min. The guy came and gave me my new order and took the old one away. To be honest I did not eat it and went straight to the bin as I was scared that they might have done something with the food. The woman is a miserable, unhelpful, and a disgusting business owner as you don’t treat customers this way. If I’m not wrong she is Malaysian, and Malaysian’s are the best and most hospitable people you can meet but this woman and her establishment is the worst place you can get food from. Malaysian’s have the slogan we follow which is Malaysia Boleh( Malaysia can) but this woman completely went the opposite route of that. I have to say again I have never met a business owner who is so rude and argumentative over a blunder they have made. Never ever ever ever again I will order from this place and I advise people the same.

   almost 3 years ago
3. Sam ★★★★★

   Brilliant food, Nice friendly staff my family have been using this Chinese for years Would highly recommend :)

   almost 3 years ago

1. Laszlo Toth ★★★★★

   Fantastic meal, made with real ingredients, I mean no artificial tasters, what is hot and spicy that is a real chili, the noodles made from real eggs and flour, the chicken is from the best part of chicken properly made! The best!

   almost 4 years ago
2. Dustin Armstrong ★☆☆☆☆

   I've not even tasted the food yet but I've just spent £29 on a takeaway which left me £1 change, I asked how much it was for a can of coke, the lady behind the counter told me it was £1.10 (extortionate for 1 can) I showed her the £1 coin and she simply said 'have you got another 10p?' I told her I didn't and she just shrugged her shoulders !! QUALITY CUSTOMER SERVICE!!!! Definitely NOT ordering from here in the future.

   almost 4 years ago
3. Amanda Williams ★☆☆☆☆

   The chips from here are awful. They are very dry and very over cooked, I believe that they are frozen chips and they definitely are not proper chip shop chips. The Chinese food is good from here but the (English) food (as they put it) is not good at all. Chicken is very dry and again very over cooked. Will be going elsewhere in future for proper chip shop chips.

   more 9 years ago

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