This practice is extremely efficient. The dental care is very thorough. The place is spotlessly clean. The image presented by the garden outside at the front does not reflect this though and could put you off as a new patient. It would benefit from some tlc and a good tidy up.
Absolutely awful experience, wouldn’t recommend this dentist to anyone. Booked an appointment as a private patient and was asked to pay a deposit over phone, never had to pay a deposit for a dentist before, they initially said it would be £10. Went into the practice to pay and was told it would be £30. On the actual day of the appointment i was shocked at how dirty and untidy the reception area was, it also smelled really bad like bad body odour. The receptionists were so rude and had no clue what they were doing, i was made to feel like such an inconvenience for showing up for my appointment that I’d made three weeks prior? The actual dentist experience was bizzare, did an x-ray straight off the bat without even looking at my teeth, was told this was standard practice for new patients, never had this done before. He put the gum shield in my mouth incorrectly and was demanding i bite down even though it was clear i was in a lot of pain, he then noticed it was in wrong and just went “oh sorry”. He then proceeded to explain he was primarily a cosmetic dentist (which no one told me when i booked - all fine but he seemed annoyed to be doing a regular check up) and to follow his business page on instagram and just talked about cosmetic procedures he could do, that was not why i made the appointment. I had to enquire myself about hygienist appointments this wasn’t even mentioned, I’m not even convinced he did a proper check up and for £60 it was such a waste of money as I’ll have to go and pay that again somewhere else. When i went to reception to pay she pretended i hadn't paid my deposit to which i had to argue back and insist i had. The girl on reception was hopeless, she hardly knew how to work the system and repeatedly tried to put me in for appointments at random times even though i said i cant come in until after 5. She sighed at me everytime i said i couldn't do an appointment. Appointments online said up to 6.30pm so i dont know why this was such an issue. Booking in a hygienist appointment she said the hygenist only works one day a week or one weekend every two weeks?? She sighed again when i said i was unable to come in on a weekend. After all of this she put me in for another check up appointment in march but never actually told me the date. I felt so upset and uncomfortable by this point that i paid the remaining balance and left saying ill leave the other appointment and call back. The whole ordeal was dreadful for private dental and i won’t ever be returning. Do not go to this dentist!!!
“I went in for a checkup and had such a great experience. The staff was absolutely lovely — welcoming, friendly, and professional. The office was very clean and comfortable, and everything ran smoothly from start to finish. I really appreciated how they took the time to explain everything and made sure I felt at ease. and would highly recommend this dentist to anyone looking for excellent care.” ⭐️⭐️⭐️⭐️⭐️
I believe the 5* reviews here must all be private patients. I would strongly advise against registering as an NHS patient here the level of care is quite frankly appalling. The practice never answer the phone on the nhs line, leaving you on hold for upwards of 20-30 minutes before you eventually give up. They regularly cancel NHS appointments, including at the last minute and once when i was halfway to the appointment. The practice has cancelled last minute on us and then registered it as a Did not attend on our accounts despite the appointments being cancelled by them. As an NHS doctor myself I am genuinely shocked by how poor the service is. Im looking for an alternative NHS dentist but ultimately I may have to look for a private option in the mean time as Im absolutely sick of being messed around by this terrible excuse for a dental surgery.
I do not recommend this practice for several reasons. Firstly, I joined the practice as an NHS patient but have been removed from the NHS patient list later without any notice. I was made aware of this only when I arrived for a check up. I was told that to stay on the NHS list, a patient is required to visit every 3 months!!! Secondly, I was asked to pay a deposit towards the upcoming treatment ( never been asked for it by any practice before). Cancelled my upcoming appointment a month ago and still haven't received my refund. In my opinion, the practice is struggling and thus trying to make money lying and misleading their patients. Keep away from this practice!!!
They took care about one of my tooth, that I thought the only solution was an extraction. Always precise and all the staff is lovely remembering the day before your appointment. This clinic makes me feel in a professional hands.
I have nothing but good things to say about my experiences at Wilmslow Dental Centre/Smart Dental. From arrival, Claire is friendly, helpful and efficient. Dr Nehal Waheeb is thorough, efficient and professional whilst having a friendly manner when explaining my planned treatment, taking time to ensure I fully understood. Kate, the hygienist, has treated me for many years. She is one of the best! Like many, I am a nervous patient, but I am very happy with the service and treatment I have received here since they took over the previous business. I especially like the phone and email reminders as I would hate to miss an appointment. I understand that running this type of business (appointment based) is made very difficult if people are late or simply don't attend. Thank you
My experience at this dental practice has been exceptionally. Dr Waheeb has been truly amazing, I had a phobia for 17 years and as you can imagine my teeth was in a bad way, Dr Waheeb has been very patient and even suggested listening to music via headphones to take my mine of it. Skip forward 3 months and a few appointments later my teeth look incredible and I’ve even used the Teeth whitening system they offer which I can highly recommend. Thank you Wilmslow dental centre for my new smile and boast in confidence
Great experience - all the staff were friendly and professional from front desk staff to the dentist and assistant. I felt that the dentist wasn’t trying to push more treatment on me than was needed so trusted him immediately and it was all pain free / well done. We were seen pretty punctually too. The centre is clean and well looked after with great step free access which was handy with a pram.
Wilmslow Dental Centre is located at 12 Altrincham Rd, Wilmslow SK9 5ND, UK
You can contact Wilmslow Dental Centre at +44 1625 522999
You can find directions to Wilmslow Dental Centre by following this map link