New Phoenix Restaurant in Dartford

Reviews

1. King Basher ★★★★★

   Addicted to the Salt and Pepper box, Food is always hot and packed with flavour

   almost 8 months ago
2. kimbeeley conroy ★★★★★

   Had food from here twice now really good food salt and pepper box was really nice everyone enjoyed it will be ordering from here from now on

   almost 10 months ago
3. Selina Tsang ★★★☆☆

   No real complaints about the food, but wasn’t best pleased with the service as the woman that called from the restaurant seemed to be quite rude and accusatory that I did not answer several calls from the Deliveroo driver, which meant they couldn’t locate me, when in fact, I was only called by the restaurant. Appears to be some disconnect with the phoning system and there is no visible tracking on the app, so delivery experience was not great.

   1 year ago

1. Eve Ives ★★☆☆☆

   Ordered a meal for four people. Food ok, comparable with other restaurants locally but portion size small. Mixed Hors D'ouvres consisted of 2 chicken satay, 2 ribs, 4 very small prawn toasts, 4 mini spring rolls, small amount of shredded chicken and enough seaweed for one person! The aromatic duck only had six pancakes and the rest of the meal was equally small. Disappointing and won't be ordering again.

   1 year ago
2. Dee Sewell ★★★★★

   Food is really fresh and tasty. We had a bit of a mix up over the order through Just Eat and New Phoenix did everything they could to rectify this. Would use them again.

   almost 3 years ago
3. Sonya Jackson ★☆☆☆☆

   Really disappointed. The takeaway was delivered an hour late and was cold. Plus 3 of my crispy duck pancakes had bones in, one being around an inch or so big which I nearly choked on and has cut the inside of my mouth and tongue. Won’t be ordering from here again.

   almost 3 years ago

1. Sam Harper ★★★★☆

   Food was great, prices are reasonable. Service was pretty slow for a pickup, was told 15 minutes but waited nearly 25 minutes and it wasn't busy in there. Staff was friendly enough.

   almost 3 years ago
2. Ephraim X Box Harman ★☆☆☆☆

   Very bad taste. Salty too much curry on every dish including Singapore vermicelli which should be nice fresh and crispy. I can't understand why vermicelli is completely yellow and mashy. Spring rolls tasted horrible. My daughter and I couldn't eat the food. It was my first order with them and it is a big disappointment. They couldn't be bothered to shredd the eggs on the vermicelli rather it was one large omelette over it. Their sweet &sour chicken was horrible. The chicken was too chewy. My usual restaurant Jade Gardens do not open on Tuesday. If they were opened i wouldn't have placed an order with them. careful with their king prawn dishes. Praws are not fresh. I had a piece and I felt ill the whole night. What a complete and utterly waste of my money including delivery charge.

   almost 3 years ago
3. Dennis Bull ★☆☆☆☆

   I ordered and picked up a meal from here and was given an incorrect dish. I phoned through to tell them and at this point I was reasonable and calm and willing to return to the shop to pick up the correct meal. However the guy on the phone, who had served me five minutes earlier, would simply not listen to me. He just argued with me, telling me I had the correct meal. As I was trying to explain that I did not order or want a plate full of pineapple he simply hung up on me while I was speaking. I then went back to the shop, armed with a photograph of a plate full of rice and pineapple, by this time I was angry, being hung up on mid sentence tends to have that effect on me. The chef / owner came out and the two of them argued with me, telling me that I did not understand Chinese food and asking, was it the first time I had ordered Chinese food? Which was strange because I have been eating Chinese food for over 40 years and certainly many years longer than they have been cooking it. I was getting nowhere, I was angry, and they were becoming aggressive so I asked for a refund. The 'meal' cost me £12.30. The chef / owner took a five pound note out of the till and aggressively threw it across the counter at me, it landed at my feet. I picked it up and left. I actually heard the same guy arguing with customer on the phone a couple of weeks ago telling him that he should contact Deliveroo to tell them he had the wrong meal and that he could not change it. Incidentally the food was awful, stodgy rice, burnt duck and a plate full of luke warm pineapple that I did not order or want to eat. It all went in the bin. I will never use this takeaway again the food is average at best and the he staff who used to be just comically rude are now rude and aggressive. What person in a service industry simply hangs up on a customer when the customer is calmly trying to make a point? I am afraid to say that unless they improve their customer service they will fail and they will deserve to fail. Apart from that everything was fine.

   almost 4 years ago

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