Alia went the extra mile and i'm so grateful and I appreciate her patience. She's been running around and making sure I found what I need and she was very nice.
Popped in for some advice about a pair I'd bought about six months before where the sole was coming loose, and Matt very professionally explained the various policies and what was considered reasonable wear - and then went above and beyond to replace them. Much more than I expected when I went in. Amazing customer service, this is why I like to buy things in person!
I don't usually return items or write reviews but I had paid a lot of money for shoes that were poor quality, had very little support and once I had tried them on indoors had caused pain in both of my feet. I decided because of this I would return them, when I arrived at the store the female staff member looked clueless and said she had to ask her manager. The manager then proceeds to interrogate me like nothing I've ever experienced before (the store clearly doesn't want to offer returns) he was incredibly rude and cold and when I thought the experience couldn't get any worse I saw the female staff member sniggering by the till, clearly she had nothing better to do than to stand there and bully a customer. The staff should be ashamed. Its a embarrasment for Sketchers as a company. I have never had such a rude and horrible experience in a store before.
Have been wearing sketchers running shoes for few years now, they are always super light and comfy. The staff in the shop are very friendly and helpful and helped me exchange for a smaller size after the first purchase.
They don’t have the clearest refund policy and could lock you out under fine print. If you can’t try on an outdoor shoe outdoors (especially which doesn’t have immediate give), best to avoid them altogether. Not the same with shoe returns elsewhere. Rigid & unsympathetic staff. Sales is the only mantra.
Avoid. Two girls lent on the counter and asked about a certain type of shoe. One yawned in my face (no exaggeration) and the other one without even looking said ‘oh yeah we don’t have that one’ … they just could not be arsed. Buy online. visited Sunday 12th March 2023.
The lady who helped me and my daughter find some trainers (purple 12.5s) yesterday was very sweet with her and showed her a little cheat for tying laces. Didn’t get her name but she was lovely - thanks!
Very helpful salesperson in Leeds Trinity Centre store. I wanted some clarification on water repellant technology (it is a confusing concept in my opinion as it would be impossible for a shoe to completely repel water) and he wasn't entirely sure either at first but it is commendable that he went to find out rather than make something up on the spot to fob me off. Then went on to patiently collect 3 pairs of shoes for me to try on.
I can't rate Charlotte, who served me, highly enough, she was lovely and friendly and very patient! She went above and beyond to find the perfect vegan trainer for me, I ended up with three pairs!!
I went in a week ago and a guy with nail varnish was serving myself ( the reason I mention nail varnish is their easily identifiable), anyway he was trying to establish my needs when a older guy came in and ask the lad “I’m just looking today” but can you show me some shoes? Anyway the assistant dropped me and went to serve him. I thought how rude and left the store without a purchase. I bought a different brand for work.
SKECHERS Retail is located at Unit #2.32 Briggate Level225, Trinity, Leeds, LeedsLeeds LS1 5AR, UK
You can contact SKECHERS Retail at +44 113 246 1103
You can find directions to SKECHERS Retail by following this map link