Little Ray of Sunshine ☀️ The new salon is gawjuss & all the girls are super friendly. I have had several treatments with the lovely Sian. She is professional & skilled. The best thing about Sian is her amazing bubbly personality - I wish I could bottle her joy !!! Such a fantastic experience.
Had a full body massage with Sian she was so lovely and made me feel so welcome. Would definitely recommend and will definitely be coming back
Recently booked a brow lamination and tint with Sian via Fresha and can’t reccomend her enough She got in touch prior to the appointment to make sure I was familiar with the treatment, requirement of patch test etc. As I am new to the area this was my first visit to the salon and whilst I’d had the treatment elsewhere Sian did her utmost to put me at ease - ensuring I was warm enough and talking me through each step of the procedure and how long each part would take She informed me of what else the salon had to offer but without the hard sell and gave great aftercare advice making me feel valued and not rushed despite it being a very busy salon that day
On my first visit, in the summer, I had to wait over 40 minutes. Ok, it happens. On my second visit, it turned out that the receptionist had booked the wrong length of haircut for me. This is the first salon that offers a 15-minute haircut without my confirmation. And where you are asked to leave with a wet head and an unfinished haircut. Because the next client is already there, and they anyway don't have time work with me. I had to insist on finishing my haircut. I paid a £20 tip. We agreed that next time I would book the longest haircut on the website myself. And today, the master refused to work with me. He said that he didn't expect me to return to the salon at all. That he didn't want to work with me because he was uncomfortable last time. The salon employee simply opened the door and asked me to leave. Were the tips small? Instead of resolving the inconvenience through the administrator last time, I think the salon staff needs to learn how to communicate with customers. UPDATE: Oh, insults in response to comments! But, I can, at least, answer a few. About the smell, it's true. You don't have technical ventilation in the reception area. Since you work with chemicals, this is a big minus, especially two months ago, when temperatures was close to 29 C. As for the decor, it's not London, no one care about it. The most uncomfortable thing is when your employee is late for a meeting by half an hour or more, as was with my first visit to your salon. As for coffee, I don't have to eat and drink everything offered to me to please someone. In the adult, real world, that's perfectly normal to tell when you feel uncomfortable. Fortunately, your salon is not the only one on even one street in this city. Thank you for your performance today, otherwise I would have continued to visit you, while you secretly "spit poison in my back", cose I don't drink your coffee and open door for put fresh air inside. And it's also great, that I can leave your salon, but you are not.
Had my hair done by Adele and omg I absolutely love it she done a fantastic job, I’ve never been to this Salon before but I will be back, all the staff there seem really nice to
I'm so happy I ended up booking! Kirsty fixed my uneven, bleach-damaged home job. I went in with two different shades and lengths of bleach blonde straw and I left with a beautiful shaded root and healthy straight silver hair. I'll only be coming here from now on!
I had my hair done last week by Abby, Kyle helped me pick the colours for my hair and I just want to say I am thrilled, they are both truly amazing at what they do. It’s a friendly relaxed atmosphere I felt so relaxed and welcomed. Absolute fantastic place I recommend the HOC to anyone I’m over the moon with the results.
I recently trained with Nurse Sarah in multivitamins and had such a good experience, not only on the day but also she helped me with a query for something else aesthetics related. Such a lovely warm salon full of smiles and very welcoming I shall definitely be returning and recommending
I just want to say a massive thank you to Adele who done my hair yesterday I usually just have my hair one colour and yesterday had caramel highlights put in and what an amazing job she done absolutely love it and would highly recommend coming here..all the staff are lovely make you feel so welcome and comfortable and also had my eyebrows waxed and tinted today for the first time there off the lovely Kathy and she has done an amazing job so will be definitely going back would also highly recommend her to….. can’t wait to see you all again soon xx
The house of Castellis is located at 200 Market St, Hyde SK14 1HB, UK
You can contact The house of Castellis at +44 161 222 3400
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