Disgusting customer service! My daughter purchased a dress out of her own money. After one wear I noticed the stitching on the zip was faulty leaving a hole where the zip is meant to be attached to the dress. I had taken this back 12 days later as it’s a manufactured error and isn’t fit for purpose. RAJ, the owner, stated as the dress has been worn he will not grant a refund which goes against the Consumer Rights Act 2015. Raj proceeded to say he can stitch the dress for me but that’s all he can do. After contacting trading standards, who clarified the dress isn’t fit for purpose and advices me on how I can take further action, I went back to Raj to explain what trading standards have said as i didn’t want to go down a legal road over £24.99, Raj smiled at me and stated he will not grant a refund. Just be aware, this man knows nothing about consumer rights, he has no customer service standards and he is more then happy to take the money from a child and will take no responsibility for the faulty items he is selling in his Walsall store.
Contacts & Location
📍 Address: 38 Park Street, Walsall WS1 1YS, United Kingdom
📞 Phone: +44 1922 276752
Photos
Reviews
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Lucy Roberts ★☆☆☆☆
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Mariah Edmonds ★☆☆☆☆
Today went in the shop and there was a new shop keeper, I was trying on a jacket and body suit and his attitude is absolutely disgusting! Telling me that they won’t fit me implying I was to big absolutely vile man!! do not come to this shop if your anything over a size 12 because you will get judged and taken the mick out of AVOID!
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Lydia Mason ★☆☆☆☆
Brought a legging set from here with a matching top didn’t even have it a week put it on the first time wearing it all the leggings ripped fuming is a understatement would not buy from here have been trying to contact them no reply bad service avoid !
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Jean Coverley ★★★☆☆
Visited with a friend, some very nice things
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Lee Hopkins ★☆☆☆☆
Owner of the shop isn't the best of people
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Kira Walters ★★★★★
Great fashion and super friendly owners. Always feel welcome in this place
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FAQs
What is the address of Oxygene?
Oxygene is located at 38 Park Street, Walsall WS1 1YS, United Kingdom
What is the phone number of Oxygene?
You can contact Oxygene at +44 1922 276752
How can I get to Oxygene?
You can find directions to Oxygene by following this map link