Chums Prescot, Knowsley

Reviews

1. Nick Welch ★☆☆☆☆

   What a fiasco! Orde red some trousers on Oct 14th. Finally got them on Nov 8th!! Their customer services show no sense of urgency. Every email demands up to 5 days response time! Even when there is a dispute. They claim Evri (what a shambolic company) lost my original package. But it still took 2 weeks for them to get the replacements to me... In sheer frustration I wrote to the MD: Mr Graham Rubin. Mmmm! I have no confidence that he lifted a finger... NEVER AGAIN will I try to buy from Chums. Come back Littlewoods Mail Order!!

   almost 9 months ago
2. shaun peel ★☆☆☆☆

   Very poor service. Why use Evri in Kent who deliver to wrong address. This is not the colour of the carpet in my block of flats. Asked the Evri driver today why he dropped this parcel in the bottom of the stairwell of another block in the Estate and he lied and said the number on the item was my flat number ( he gave another flat number). More than 32 hours later and the item has gone missing. Shaun Peel - very unhappy customer.

   almost 10 months ago
3. Stewart Teasdale ★☆☆☆☆

   Sent multiple order which did not appear but received email to say it had been returned. I was then told the order would be sent out but again did not appear and there was no way of tracking. On a further call was advised the system had automatically issued a refund and no parcel would be sent. It has been a waste of 5 weeks waiting so far. Staff seem to try but the management need to get a grip. Terrible customer service.

   almost 10 months ago

1. Sue Carroll ★★★★★

   I ordered a pair of shoes for an elderly neighbour. They arrived and are absolutely perfect! Great fit, quality and value for money X many thanks and on this experience would definitely recommend them. Great service and many thanks X

   almost 11 months ago
2. D Fairman ★☆☆☆☆

   AVOID!!! This company enjoys playing games with its customers. My disabled husband has bought his trousers from this company for over a decade. We have spent hundreds with Chums because these trousers are the most comfortable for him. When a zip broke, we emailed and telephoned. A supervisor finally agreed to replace the trousers and arranged collection. They were sent back! Multiple phone calls and emails later, promises of calls from managers that turned from 48 to one week, just turned into us chasing a call back. We have been trying for over a month now to get someone in charge to get on the telephone with us. I have never had an experience like this. The trousers cost £30 and no one is willing to even give us a discount code towards the next purchase. What kind of company treats vulnerable customers like this? It’s shameful and anyone involved in management should be embarrassed of themselves.

   1 year ago
3. Barry Keal ★☆☆☆☆

   Ordered clock on ebay outlet store on 27th January by 13th February it has still not arrived.. Chums seem totally interested in resolving the problem so I've had to raise a case with ebay.

   almost 3 years ago

1. Arthur Solly ★★★★★

   I have found that the service and quality I have received from chums is first class. I have been using chums for the last few years and cannot find fault in the company. However it seems that the catalogue could be a bit larger and the writing also. But I am probably nit picking here

   almost 3 years ago
2. keith trott ★☆☆☆☆

   AVOID THIS COMPANY LIKE THE PLAGUE! I had to escalate to PayPal to get my money back for an order that they wouldn't send, resend or refund. Four days to answer àn email and 25 minutes in a phone queue at 13p per minute only to be fobbed off with excuses. All they did was blame the courier for an order that was never despatched in the first place. They are now under investigation by both PayPal and Trading standards with the former informing me that they've received hundreds of complaints about them. Sorry "Chums"......you upset the wrong person this time......now you can answer for your arrogance.....DISGRACE!

   almost 3 years ago
3. Jackie Clark ★★★★★

   May I congratulate you on the excellent customer service we received today in your store/salesroom. Nothing was too much trouble for the lady assistant, who assisted my husband's choice of shoes. The store itself has sn excellent selection of specific items eg wide fit shoes and the price were very competitive. I will definitely return

   more 6 years ago

1. Rose Agar ★☆☆☆☆

   Writing this review for my grandmother - very disappointing to receive a substitute rather than what was actually ordered. Collect plus is also the worst delivery/returns service.

   more 6 years ago

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