We had two large hot chocolates, the marshmallows were stale and dry. The server placed a glass to put our marshmellows in on a dirty tray touching a dirty cup before placing on our clean tray in front of us.
My colleagues and I will not be returning to the venue. The venue was untidy, two staff servers were uninterested in customers a total lack of thanks. The food items ordered were dry and not at all pleasing to us. Not the high standards we have come to enjoy at many other venues. Sorry Costa but this venue in the shopping centre let's your brand down significantly. 3/10.
Disappointing, to say the least. I’ve given this many tries as I commute to work. The latte is atrocious with a watery texture absolutely no silk. The foam is non existent but rather three bubbles on the top. Now the service, terrible. Staff don’t like to be questioned, or make adjustments to the coffee, even if you’re the only one in the shop!! Irrelevant of being a regular customer. Who’s managing them? Who’s monitoring the quality assurance? The only thing nice is the lovely people who take a seat at the tables to… dare I say enjoy… their drink or food. Right now, Greggs downstairs offers a much more pleasant experience and an even better latte!! Dated: 21/08/2025
Quick stop off to fuel up on caffeine, plenty of seats and friendly staff.
Fantastic love the new disabled toilets helped me a lot with my son Thanks for putting them there xx
Good service, tables are usually clean and tidy but sometimes they haven't been cleaned.
Love Costa so the place to go for a coffee & muffin, friendly staff
Nice relaxing store and usual delicious latte watching the world go by..
Was ok tist was cold but tea nice pleasant staff easy to get to and wheelchair friendly
Costa Coffee is located at 32, Bradford Mall, The Saddlers Shopping Centre, Walsall WS1 1YS, UK
You can contact Costa Coffee at +44 333 003 5883
You can find directions to Costa Coffee by following this map link