Next

Photos

Reviews

1. Karan Bisht ★★★★☆

   The Next store at Waterfields is a clean, well-presented shop with a good range of clothing, homeware, and accessories. The store layout is modern and easy to navigate, making it simple to find what you need whether it’s casual wear, smart outfits, or seasonal collections. The home section is also well stocked with stylish options that match the quality you’d expect from Next. Staff are generally friendly and approachable. On most visits, I’ve found team members willing to help with sizing, stock checks, or pointing me in the right direction. The tills move fairly quickly during quieter times, and the click-and-collect service works smoothly, which is really useful for online orders. One of the highlights here is the children’s department, which has a wide selection and is well organised. Parents often comment that it’s easy to find sizes and seasonal essentials for kids without having to hunt around. The fitting rooms are usually clean and well maintained too, which makes shopping less stressful. On the downside, like many Next branches, peak times can get crowded, and queues at the tills can build up. Stock can also run low on popular items, especially during sales, so it’s worth going earlier in the day for the best choice. Parking is limited to two hours across the retail park, which isn’t always enough if you want to shop in Next and browse other nearby stores. Overall, this is a reliable Next store with a wide selection, friendly staff, and a convenient location within Waterfields Shopping Park. It’s a great stop if you know what you’re looking for, and the click-and-collect service is especially handy. Just plan your visit with the two-hour parking limit in mind if you’re combining it with other shopping.

   almost 4 months ago
2. Louise Loveday ★★★★★

   Amazing customer service from Arshia. He helped carry my heavy click and collect order to my car without hesitation.

   almost 5 months ago
3. chris mclean ★☆☆☆☆

   Shop was ok, but beware, you only have 2hrs parking. If you overstay you will receive a £60/100 fine in the post. It's no surprise retail shops are struggling now, when their carparks are run by thieves who impose unreasonable time limits in order to take advantage of customers. Better to shop online and avoid the risk.

   almost 6 months ago

1. S Patel ★★★★★

   Appreciation for Outstanding Customer Service from Agata I visited your store last week in search of spa gifts for some friends and was hoping to purchase eight of a particular item. Unfortunately, there were only six in stock. I was assisted by a lovely team member named Agata, who went above and beyond to help me. Agata kindly took the initiative to call another branch to check their stock. Despite being cut off twice, she patiently redialed and followed up to ensure she got the information I needed. Her persistence, helpfulness, and friendly attitude truly stood out and made my shopping experience exceptional. Please pass on my heartfelt thanks to Agata. Her outstanding customer service deserves to be recognised and appreciated!

   almost 7 months ago
2. Fiona Garcia-West ★☆☆☆☆

   Be warned! The parking restrictions at Waterfields Retail Park mean you can only park for 2hrs max. I had ordered 6 dresses online to try on in store for an upcoming event. Two hours was plenty of time right? Wrong. I wanted to return all of the dresses but you have to use their stupid in store automated system. I had carefully re-packaged everything in the dressing room after trying the items on, only to be told each one needs to be scanned when returning (come on Next, surely you can allows customers to enter an order number and then select which items they wish to return?). This took a little while but when I clicked for a receipt none was printed. The manager came over and checked her handheld machine. She said only one of the items had been registered as a return. After a further 25 minutes of faffing, the manager finally got the machine to register the return. By now, I had exceeded the 2hr parking limit and today received a £60 fine. Thanks Next. Not shopping here again.

   1 year ago
3. Dr HNS - Lazy Tiger Mum ★★★★☆

   Good selection of quality clothing for everyone. Short summary Atmosphere - big but welcoming Staff and management - friendly and accommodating Kid friendly - yes Range selection - good quality clothing at a good price Recommend to friends and family - yes Cleanliness - yes Note - lots of parking space but remember to take the second exit at the roundabout and go up a narrow bridge/road

   almost 3 years ago

1. Miroslav Bosansky ★★★★★

   Nice clean shop. Costa cafe and toilets are on the first floor.

   almost 3 years ago
2. Dean Whiter ★☆☆☆☆

   3 items to buy no one to serve ,asked a member of staff and got a incoherent answer so left . Poor customer service. 5 star review for Costas upstairs though very helpful and a smile.

   almost 4 years ago
3. UnleasheD411 ★☆☆☆☆

   So all I wanted was a pair of shorts, Habil who served one customer before he was supposed to serve us just disappeared. Asked someone else to serve then was informed 2 people off sick. I work in retail. I know how this works. I left the shorts an walked out. Slower than christmas. Don't know what else to say other than, don't employ people who cannot do their jobs...

   almost 4 years ago

FAQs