New Look

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Reviews

1. -- ★★★★★

   Frequently do click and collect here and pick up a few bits while doing so. It’s not the biggest store so doesn’t have much of the collection like the Watford store but it’s easily the best shop in Edgware! Such a delight having a good shop and helpful staff.

   almost 9 months ago
2. Lucy R ★☆☆☆☆

   I’d give zero stars if I could. Price on label was lower than price at the till, wasn’t honoured which is illegal. The staff are rude & obnoxious, customers are an inconvenience. The changing rooms are dirty, covered in hair and smell. The shop is disorganised. There are some training needs here, but based on over 10 years experience managing minimum wage staff you can train people in knowledge but can’t change their attitude so they need to consider whether they are in the right job

   1 year ago
3. Elizabeth Johnson ★☆☆☆☆

   The products are good, but the customer service is absolutely horrible. They called me "lady", and I told them I am just a virgin maiden and I do not wish to be called as a lady. Then when I asked few questions about the product, the lady at the counter seemed to be sulky and answered "I don't know". It seems that they perfectly undestand why maidens should be called as girls and the ladies who fool around are ladies, bur they pretended that they do not understand. How disgusting!!

   1 year ago

1. mhorag forbes ★★☆☆☆

   Disappointed in the range at the Broadwalk shopping centre branch. Went there after seeing some interesting things in my Instagram feed which I wanted to look at. None of that in the store. Very poor selection of dresses.

   almost 2 years ago
2. A S ★☆☆☆☆

   I went to New Look to collect some shoes and went to try them on. Three young women without masks continued to talk over my head and did not maintain any social distancing. I complained to staff who could not be bothered to do anything. They said I was protected because I wore a mask - do they not understand, my mask protects other people, not me as it is not clinical grade. They are poorly trained at best, lazy at worst. TK Maxx in the same shopping centre has a security guard in front who checks if people are wearing masks. It has a better stock. I will shop there in future!

   almost 5 years ago
3. Maryanne Sullivan ★★☆☆☆

   Not bad, not great either, useful for getting a few basic tops and maybe clothes for the home, basic flip flops etc. but quality as expected not brilliant and variety is limited. Took a long time waiting in the queue even though only one person ahead of me and wasn't that busy to start with!!!

   more 6 years ago

1. Beate Mage ★☆☆☆☆

   Very bad customer service. Went to collect my order and there was no staff next to the tills, so 3 customers been waiting for someone to show up for like 10 min. Then i been waiting for lady 10 min to find my order but then suddenly she show up with different customer order then again been waiting another 5 min for her to find my order. Shop assistant even didn’t apologise for long waiting and did not seems like she was rushing to do something faster. Customer service very poor level!

   more 6 years ago
2. Local Guise ★★★★☆

   Extremely clean and well maintained. The seasonal dresses, outfits are in bloom. There is something for everyone. The items with discounts are neatly tucked on the rails.. It was quite busy for an early hour. I think if you want a bit of flare and sparkle, don't miss it this year. The prices are very reasonable too. I do not visit New Look very often, but unlike many other stores, this is perhaps the best organised I have always witnessed. Trust me. No harm in dropping by if u are anywhere near the Broadwalk.

   more 7 years ago

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