New Look

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Reviews

1. Iveta Abele ★☆☆☆☆

   Time 09:08 Redhill shop still closed. Sales people inside but nobody open shop.

   almost 2 months ago
2. Amanda Freeman ★★★★★

   Great selection of clothing and accessories for all ages, also really good offers on some items. Staff really friendly and helpful.

   almost 2 months ago
3. Jules C ★★☆☆☆

   Staff are lovely and they have some nice items, but the store is so incredibly hot! Come on, New Look, turn the heat down a bit, give us a pleasant shopping experience before we pass out!

   1 year ago

1. Izzy Summers ★★★★★

   I went into new look today (6/9/24) and was looking though the sales and a lovely member of staff was very kind and helpful I was looking at the sprays and she was so lovely and polite and helped me . I just wanted to thank the very nice lady who served me round about 10:15 I didn't catch her name but she was so nice and polite.

   1 year ago
2. Kearin Green ★★★☆☆

   I went to go get black trousers here knowing about their petite brand (I’m 5ft 1 and I’m used to trying on trousers that fit me well but are far too long). There was absolutely nothing wrong with the shop or the customer service itself; my issue here is going into the shop, talking to a staff member and trying to figure out… who thought it would be a good idea to only have the petite brand online rather than in the shops? In times where someone needs the trousers urgently (job interview in two days) or let’s say someone’s trousers suddenly break when they need new ones immediately and all the trousers are too long in the shop/ didn’t fit well (this happened to me), this is really disappointing. I ended up going to h&m next door, which I’m sure is a massive competitor for these guys. I found the trousers next door. A really stupid way to lose customers. Additionally, I felt quite for bad for the young woman on the till whom ended up assisting me because there were no other members of staff on the floor and not even at the changing rooms, which I helped myself too. Quite a frustrating experience overall.

   1 year ago
3. S. Wright ★★★★★

   I was assisted by Pricilla today. A lovely, helpful and polite young lady who immediately stopped what she was doing to come and assist me. Great customer service!

   almost 2 years ago

1. emma darcy ★☆☆☆☆

   I quite like their 2 tshirts for £12. Twice now i have been in to purchase this offer & both times they have tried to over charge me. I had to physically show them their own offers & prices. Customer service & massive lack of sizes is so poor in this shop. Really gone downhill.

   almost 3 years ago
2. abhisheka gamage ★☆☆☆☆

   Extremely terrible customer service. Staff not trainned properly. I spoke to the supervisor today as I was charged without purchasing the product. The supervisor tried to defend their mistake saying it is a human error and never apologies for the incident. Not only that she refused to give her name and store number to make a complaint.

   almost 3 years ago
3. Karen Harrell ★☆☆☆☆

   I went in at about 3.30 pm today. The staff members were all shouting and laughing at the back of the store..no staff were at the till. I have being hoping that New Look would improve as it used to be such a good shop, however it now resembles a cheap market style shop with too much empty floor space and looks very unappealing. I'm not sure who decided to run the stores this way but it's a very poor decision. I picked up some leggings I wanted but put them back as I couldn't be bothered to try and get anyones attention to pay, and left empty handed. Wont return in a hurry.

   almost 5 years ago

1. Natanyah Ndhlovu ★★★★★

   This is the perfect clothes and other accessories store... I think it is especially aimed at teens and adults but it's also appropriate for the younger ones. Definitely recommend for people looking for cute but basic outfit and accessories choices

   more 6 years ago

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