Coco Ivy

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Reviews

1. Sam Phipps ★☆☆☆☆

   Bought an entire outfit and the trousers shrunk despite following washing instructions exactly. Tried to contact them but telephone number is disconnected and my message send via their website was ignored.

   almost 9 months ago
2. Maria Proud-Levitas ★☆☆☆☆

   Bought trousers on sale, shopping assistant said I can alter as they were long, no option. Came to return after 10days and we're told no sale items can be returned. Never been told at time of purchase it was non refundable. Would not spend money then. Avoid this shop ,as you will be scammed.

   1 year ago
3. E Stylianou ★★★★★

   Came here looking for a last minute outfit and cannot express how helpful the two ladies working were! They listened to what I liked to wear, styles and colours and built me an outfit based on this!! Will definitely be back - thank you! Xx

   almost 2 years ago

1. CARRIE NORRIS ★☆☆☆☆

   I went into the empty shop and was ignored by the two assistants who were at the desk and who looked up at me when I walked in. I stayed for five minutes looking at all the rails and deciding what I would like to buy, however, my presence was clearly not important enough for either one of the so called assistants to say hello I had a substantial amount of birthday money burning a hole in my pocket and I have gone elsewhere to spend it What a shame your staff don’t have the common decency to smile a greeting and acknowledge a potential customer. Obviously lockdown did not affect your business and you do not have to make up for all the lost revenue during the pandemic, or you would have trained your staff about customer service

   almost 3 years ago
2. dimezchicka ★★★★★

   Love my shoes!! Amazing staff, they were so helpful this is definitely my new regular shop!

   almost 4 years ago
3. Katy Halestrap ★★★★★

   I cannot disagree more with the last review. I shop regularly at Coco Ivy, both Rina and Dina are amazing. I always find some well priced little gem, that you can't find anywhere else. Sometimes things go wrong with an item, whenever you buy them. You can also rely on them to tell you if it looks right or wrong.

   more 6 years ago

1. karen robinson ★☆☆☆☆

   Having read other reviews about this shop I felt moved to add my own. I too have experienced quite disgusting levels of unconcern by the dismissive and arrogant staff while purchasing an item at the till. My experience was making perfectly rational observations questioning the need to sell items made from real fur pointing out that it was more than likely to be dog or cat fur from China as it was trim fur. I was met with sneering indifference and the comment of “Oh well, it’s very popular here” showing no interest or concern about the reality about what they were selling. The fact that something is popular does not make it right and I think most right thinking people would have taken my observation with the seriousness which was intended but not at this shop.

   more 7 years ago
2. Lara Miller-Rosenthal ★☆☆☆☆

   Absolutely appalling customer service. I purchased an evening dress after being told by the staff that it could be altered to fit me, I took it to a very experienced dressmaker who advised me that it was impossible. So I wanted to return the dress but they wouldn’t except the return as it was outside their 14 day return policy by 5 days reason being that I had to fly to Spain to care for my sick mother in law who had suffered a stroke, so I physically couldn’t have returned it any earlier than I did. Now I am left with a dress I can’t wear, totally astounded by the lack of care, never quite experienced anything like it. DON’T GO THERE

   more 7 years ago

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