Yours Clothing

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Reviews

1. Liana Sanz ★☆☆☆☆

   I buy from here often and usually quite nice staff. Today they had their ticketing incorrect on the shop floor. I realised this after looking at the receipt. The sales woman did not apologise or offer the ticketed discount (as displayed across the entire row), pointed it out to her twice and she basically just shrugged. Not only rude and dismissive customer service but also treating someone as if they are dumb. It’s actually their retail error. I felt like an undervalued customer and it seemed like she did not want to bother on the effort to correct this. Poor customer experience!

   almost 3 months ago
2. Z A ★☆☆☆☆

   I am so incredibly disappointed in the way I was treated at this store. Before I even stepped foot into the store the (I’m assuming) manager said ‘just so you know it’s size 14 upwards only here.’ This was fine, I didn’t mind. But that set the service for the rest of my shop there. When I was browsing through the tops she was talking to her colleague and saying ‘I always tell them what sizes we offer otherwise they come in and waste time. They don’t even buy anything.’ I chose to ignore that and went to try on the tops. When my sister went to get me a bigger size, whilst I was in the changing room, the lady scoffed as my sister walked past her. I’ve been struggling with my weight and I felt that Yours would be a safe space, but I felt incredibly self conscious and unwelcome. I don’t believe I will be back to shop here again.

   almost 5 months ago
3. Karishma ★☆☆☆☆

   Very unhelpful and unprofessional staff. Whatever questions were asked it was deemed a nuisance. The staff need to get trained in customer service. 2 staff present during encounter one was younger and one was an older lady who was extremely unprofessional.

   almost 7 months ago

1. Judy T ★★★★★

   I was assisted today by a lady called Amelia. She took such care with my goods and helped me when I had some mobility issues. She treated me with such respect. I love this shop.

   1 year ago
2. Anniesha Allen ★☆☆☆☆

   Store manager is rude and patronising. Went into the store to do an exchange on the same item. Only to be told that they had resale the item at a higher price because I had online discount. I stated it’s the same item just the leg difference. Her response was No, the reason why I use this company is because I have not much choice.

   almost 3 years ago
3. Patsy Ari ★★★★★

   Love this shop,found distress jeans that fit and look so nice on the bottom.Good quality clothes that wash and last.I go here every month for trendy clothes for the larger lady.The staff are very helpful in the shop,and would recommend this shop.They even do tall larger men clothes as well.

   almost 3 years ago

1. Stacey cutts ★☆☆☆☆

   I absoloute love shopping at Yours clothing however the Bromley Store is a whole different experience and i wouldnt return. I've been in there so many times and the staff are always miserable and unhelpful especially today. There is so much conflicting information and confusion when it comes to returns using there payment partners Klarna, Clearpay, Laybuy and Bromley seem to have their own rules compared to other stores. When I asked for customer service telephone number as there was confusion surrounding a £70 refund I was advised by a manager to Google it - surely is this not information that should be given to customers when requested. After finally speaking with customer service they too advised the store had infact given me incorrect information.

   almost 3 years ago
2. Lente ★★★★☆

   Staff is kind and makes you feel way ease, quite a bit of choice. Love that it has men's clothing as well. Can feel a bit cramped as there are a lot of racks of clothes in a relatively small area.

   almost 3 years ago

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