How am I shopping in a clothing store in England, I asked a worker if they sold a certain type of product and I got told “ GO SPEAK TO THE MAN WHO SPEAKS ENGLISH, I DONT KNOW”. This is disgraceful Matalan, do better
One of the worse shop in Edmonton Green. Our things have been stolen not twice but thrice. 1st my wallet then my sister in law’s iPhone 15. Now after 4 months my younger sister’s iPhone 16 has been stolen from same shop. They do on purpose, they have security guard , cameras and when you ask them for help, they say we can’t see in camera’s. Even I have report to police about my wallet incident ,still after that they did not help of any kind. They should close their shop.
I was assisted by Kelcia couple weeks ago, she was so helpful. She made the experience easy and pleasant. She helped me find items, given me heads up on the different sizing. Great work. Keep it up!
Absolutely awful customer service, and I didn't even have to enter the store. I drove all the way here from work to return one item and they refused to let me in. I got there at 5:47 to be exact and they had already locked the doors. I knocked, as there were a few people inside. The lady refused to let me in, even after I explained to her that I had travelled all the way and only needed to return the item. I asked her what time the store closes and she said, "six, but everyone is leaving now". I asked her what time should I come next time then, if every member of staff leaves at 6. She said, "earlier" like she didn't care or know when would be a good time. I proceeded to ask her what she meant by that, 5:30 or 5:45? She said 5:45 is fine. I had got there at 5:47. Never coming back here again. The staff care more about leaving at 6, than their customers. What makes me even more upset, was that as I was leaving, I noticed that the poundstretcher nearby was still open to their customers, even though they close at 6. There were people entering and leaving. I wasted my time coming all the way here and even had to pay for parking at Edmonton Green carpark, for no reason.
Disgusting behaviour shown to my 86 year old grandmother today. She wanted to exchange an item and was accused of stealing the item, even though she had a receipt of proof of purchase. She was distraught and terribly upset! I have got in touch with customer services and want this looked into as the behaviour shown by 2 members of staff was unacceptable and needs investigation. They should not get away with this!
I try not to go in here because when I’ve had stuff ordered to the store the people that work there have opened the packages. It’s just unprofessional and weird.
General experience was ok however I asked a member off staff to help locate a product I had seen online. She told me they don't sell in store. And her attitude was like she couldn't be bothered. As I continued browsing I eventually found the product. Says alot about her.
General experience was ok however I asked a member off staff to help locate a product I had seen online. She told me they don't sell in store. And her attitude was like she couldn't be bothered. As I continued browsing I eventually found the product. Says alot about her.
Quality items value for money great staff service not overbearing polite
Very small store with large selection of Men, Women and children's clothes along with Homeware products. It was so frustrating when I had to squeeze my pushchair to get through to Homeware section. Found out that Marble effect products are in trend now. I liked some of their Marble effect mugs but left them to buy later. Bagged a King sized Duvet cover. Simple and normal yet looks elegant.
Matalan is located at North Mall, 34-44 The Green, London N9 0EJ, UK
You can contact Matalan at +44 333 004 4444
You can find directions to Matalan by following this map link
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