Product quality views are varied. While some buyers feel satisfied with the fit and material of the clothing they receive, others describe inconsistencies in sizing and fabric quality, or even receiving items with defects that require returns. The in‑store experience also varies by location: some shoppers find helpful staff and good selections,
Halley from the ilford Newl ook store was very helpful and went out of her way to help. She took her time and nothing was too much to ask. This is what customer service means- thank you Halley
I am extremely disappointed with the new look opening at Ilford Exchange. According to the advertised opening time, the shop was supposed to open at 11:00 AM. However, I stood outside the closed doors for a frustrating 20 minutes past the stated opening time. There were no updates or apologies from the staff, leaving customers bewildered and irritated. This is absolutely unacceptable and a clear sign of poor management. I expected better from such a well-known establishment. This experience has certainly tarnished my view of Ilford Exchange. I won't be recommending this place to anyone if this is how they treat their customers.
We were not made aware of the sale item return policy by the cashier, nor was it detailed at the till area. When we tried to return the item, we were told it was exchange only. The manager insisted that the cashier must have pointed out this policy before we paid. The manager also pointed out some small cardboard sign which was displayed away from the till area - somewhere that people in a typical queue would never notice. Net result my wife had the choice of keeping the item she did not want or scouring the store to find something else she did not want. Complete scam! Most other reputable stores clearly post their return policy at the till - clearly visible to all shoppers.
Nice shopping experience here, you can get lots of variety here for girls including dress hoodies skirts shoes bags and accessories. You can’t get boys cloths here that you buy online . Staff is cool here and helpful. Ambiance is nice inside new look, during sale you can get good variety of clothes in less price
New look is always a good idea for budget shopping, but prices gone higher unfortunately. The shoe section is huge and this is good value for money.
Disappointing that the new image is for teens only. What happened to be divers to all age all sizes.. Used to be my favourite shop, now looks like a market stall.
Good clothing shop, affordable prices.
New Look is located at Units 40 and 41 Level 2, The Exchange Mall, Ilford IG1 1AS, UK
You can contact New Look at +44 20 8477 7930
You can find directions to New Look by following this map link
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