Stellantis &You UK Parts West Midlands Birmingham

Reviews

1. FLIPPING CARS ★☆☆☆☆

   Provider wrong part so sent it back with driver same time was told will get the correct one did t return for a week had to chase up and then drive down to them and didn’t want to refund the full amount after debates they did and provided another part had to pay for 2 by now then it comes wrong again and now they want to take out the handling charge from payments made for providing wrong parts twice . Not a good service providers first experience with them is last one for me

   almost 10 months ago
2. Tee s ★☆☆☆☆

   Horrid customer service. Rude and unprofessional staff. Disgusting attitude on phone and even worse in person. Keep you waiting forever at the doors outside the building. Staff need to grow up and get a life. Avoid!!!!

   1 year ago
3. henri ★★☆☆☆

   It was a awful experience, called up for a quote which was great told guy id be down later to buy. Went the following day to purchase the item over the counter to be told I had to call number and pay over phone I thought great i pay and go back in to collect, no you then have to wait for a text to say item is ready. Sat in car for 30 minutes no text told I had to wait for text to collect item had to leave as had another appointment. Called later that day as still no text to be told it was ready whilst I was sat out side. Drive back to place to call the mobile collection number got no answer multiple times, no one on reception stood waiting for 10 minutes, even called parts number told them I was downstairs waiting no one came. Only reason I got seen at reception was a young lady came off her break and asked if I was ok. I never recieved a text to say anything was ready. System they are using is awful.

   1 year ago

1. Raqib Ali ★☆☆☆☆

   Staff are good... but management are poor takes 2 hours to go counter... and wait for the parts. high staff turnover slow deliveries best if you order elsewhere probably get a better price too.

   1 year ago
2. Abdul Hannan abassi ★★★☆☆

   Most of the guys here are very friendly and helpful and very good at what they do, namely Aaron and Aman. Unfortunately, there is a staff member who does not have the correct attitude Elena was her name, I believe. Her attitude over the phone is disgusting. I would suggest management need to listen to her calls. Also, the girl who brings the parts out is very polite and friendly (sorry, not sure what her name is ) she is customer oriented. Overall, the reception area needs a good overhaul, and for the time it takes for the parts to come out, there should be some chairs and vending machines.

   almost 3 years ago
3. Armindo Ribeiro ★☆☆☆☆

   Very rude staff. Horrible service

   almost 3 years ago

1. Leslie N ★☆☆☆☆

   Very rude, disrespectful and unprofessional - Worst customer assistants I have dealt with in my life; they behave like it's their dad's shop. Received a text to collect order. When I got there on Friday I called the mobile number I was given to contact - I was told only one part of my order had arrived and to wait outside. Called them again after waiting, and it seemed like no one knew I was waiting; I told them I will come back when everything is available. Called on Tuesday to enquire about the other part and was told the part is available and that it was available when I came on Friday. I told them I had to cancel a booking I had on Monday because of their oversight and they could tell I was unhappy about the situation. No apologises from them but just the question, " are you gonna come and collect it?". Told them I will think about it. Called after 30min to tell them that I would drive down to collect the order. When I arrived, I called four times and no answer. First call at 13.30 and last call at 13:50. Decided to leave and did not hear from them at all. I bought my parts elsewhere. Buy your parts somewhere else if you can....

   almost 3 years ago
2. Amir Akhtar ★★☆☆☆

   Guys on the phone acting like they’re doing you a huge favour by doing their job. Such bad attitude. Although when I went to collect my part the guy there was helpful. They only take card though no cash

   almost 4 years ago
3. Ahmed Jabbar ★☆☆☆☆

   Terrible service received. I called to order some car parts and had problems straight away. I told the lady on the phone I'm after some Abarth parts and she asked me 3 times what I was talking about as if I was speaking another language. Eventually she took my registration number and kept mumbling to herself only to tell me that 'her system' just goes crazy when entering the reg and she can't find any parts for it. I then asked can you please search by entering the Make and Model of the car and she claims she couldn't. She then fobbed me off by saying I'm going to transfer you to my colleagusr and see if it works on 'their system' as if they are not working in the same company using the same software. I was transferred over and as soon as the phone was picked up they put the phone down. Somebody else has mentioned in the reviews that this place is chav central and I can believe that and see why they have so many bad reviews. My advise is to avoid and take your business elsewhere where it will be appreciated.

   almost 4 years ago

1. Hannah Hibbah ★☆☆☆☆

   Very rude staff. I ordered parts on a phone, the rep taking order appeared very rude and assumed if I know their system. He kept asking me, what’s the number, what’s the number. I said which number, I’m calling you 1st time, I don’t know which number you are asking for? He confused me so much and I forgot to tell him that I am entitled for a business/trade discount. Finally, I went to collect the parts, before they bring the parts to me, I told them to apply discount. I was told that discount has already been applied. A rep came down and requested to see my eligibility card, I showed it really him. Another one was by him, he spoke to me very rudely and said, I would have told them when I ordered the parts, because it cost money to reprint the receipts. I explained him the situation when I ordered the parts. He was rude and said ok, next time do it when you order. He went in and sorted the receipts, applied the discount and the first rep came down, handed over the parts and took the payment, he was nice and helpful, no complain against him. This is how they treat customers, I gave them over £300 business, and this is how I was treated. Next time I won’t be going there, I would be better off using my local euro or any other car parts shop.

   almost 4 years ago

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