Costa Coffee

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Reviews

1. Joyce Dean ★★★★☆

   Visited poole branch coffee weak as dishwater. Wont be having that again maybe they are saving on their coffee beans.

   almost 3 months ago
2. Abdeltif Meknassi ★☆☆☆☆

   The coffees at Costa have become do weak you think you drinking hot water with milk. They also come only luke warm instead of extra hot. I use to love Costa, what happened?

   almost 7 months ago
3. Andrea Mitchell ★★★★☆

   We visit Costa quite regularly . The coffee is always very good and the staff friendly and polite . However on every occasion thete are several tables that need wiping down. On our most recent visit , one member of staff was on his phone behind the counter . It wasn't busy and his time could have been put to far better use clearing some tables.

   almost 7 months ago

1. Sharon Bond ★☆☆☆☆

   Dreadful attitude, aggressive staff member Rosie, challenged me, hearing impaired regarding noise re phone call to a disabled service who needed loud voice Burned a customers hands slopped tea etc water Was told about it asked politely to attend to lady, lady had hearing needs and was shocked and looking after elderly dog Rosie said “She’ll have to wait” Would never ever wish to be served by such a rude, hostile uncouth individual The customer is always right Complaint went in immediately to Mansger, James Basic manners Let someone else have a job Miserable attitude no place for aggression No interpersonal skills Needs serious staff training Needs to find a job preferably not in hospitality more suited to booger, although with that attitude would end up causing more problems Retrain or leave Other staff are beautiful Jane’s, this worker has let your team down Disgusting Lady burned hands seeking legal advice Further to comment above I called in again to Costa this morning before setting off to a meeting I was served by the member of staff Rosie again, who sadly felt the need to tell me that: Quote “ I enjoyed reading your review!” Hostility and passive aggressive manner still exists, some people never learn, sadly the word from the Manager, James , was not taken on board As a result, I have now put my complaint to him in writing today at 1140am. In addition, this review and a copy of the said complaint now two, from yesterdays behaviour manner to the disabled lady with auditory needs who she slipped tea over, told me “ she can wait, when politely pointed out spillages and burns to her underside of hand, said lady is seeking action in her own right re health and safety at work act 1974 I have also forwarded this review from today and yesterday and the aforementioned complaint in writing to James, Manager today I do this for vulnerable people I shall continue to enjoy seeing all the other pleasant respectful professional funny staff at Costa Worksop So Rosie, please learn intimidation surliness and down right rudeness never pays If you are not happy at work seek help and seek help for for rudeness customer care training essential training need Be professional like the rest of your colleagues Ciaron An example of young professional approach James, please address you are losing customers because of her attitude I am not afraid to speak up and will continue to enjoy Costa Worksop with or without Rosie so please take note.

   almost 11 months ago
2. Layla Slepowronski ★★☆☆☆

   Awful seating, very scruffy and run down. Been here twice in past two years and the frappes are terrible just liked ice milk, honestly no idea how it's got okay reviews and it's busy. Will avoid, needs a lot of updating, tlc and if you specialise is coffee maybe do it well?

   almost 3 years ago
3. Robert Milverton ★★★★☆

   Great coffee as usual ,the place a bit run down and scruffy unlike other costa's

   almost 3 years ago

1. Liam Miller ★☆☆☆☆

   Recently brought a gingerbread lattè from this store, Was absolutely vile. Didn't have no taste to it. Tasted like stale water. Also was half way filled. I work with coffee so I know what and not to do. Was absolutely not a winner.

   almost 3 years ago
2. Joyce Barber ★★☆☆☆

   Cafe cold to sit in with your drink, employee's school children aged approx 7 & 5 cleaning tables and pushing a brush about the floor not the best of examples to set. Worst Costa Cafe we have experienced.

   almost 3 years ago
3. Antony Haywood ★★★★☆

   Located in a corner position opposite the carpark in the Priory Shopping precinct.This Costa store provides 4 outside tables on the pavement with around 15 tables inside on the ground floor.Theres another 12 tables upstairs which are accessible by a very steep staircase,the room itself is a very quiet area & doesn't have any kind outlook due to having no windows. I found the staff service to be very pleasant on each occasion during my recent visits .I would recommend if your having toast, is to ask them to flip the toast, when you order as you'll find the bread gets toasted only on one side ! Also I have noticed that they don't tend to use the pattern stencil for chocolate sprinkles on cappuccino coffees it's just a willy-nilly inconsistent scatter dusting by hand ,when just a bit of care & attention in the presentation wouldn't go a miss. The ground floor seating area can get quite noisy at times ,god knows why folk need to talk so loud so if its a quiet cuppa your after then that could be hit & miss here unless you sit outside or pop upstairs.The tables were also cleared & cleaned by the.staff as & when required. Your order receipt does give you a code so your able to access the toilets which is good idea to keep the local riff raf at bay from using them. Like all Costa stores payment can be made by cash or card .

   almost 3 years ago

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