Ben accuse of steeling by the rude staff. I wanted to return an items and they accused of us to not have paid for it which is totally unacceptable when you see the amount of money we spend at H&M No wonder they only have 3 stars rating and closing down shop in the area
The staff at the cash register are very kind and helpful if there are problems with the application or payment. However, there is a very rude and ill-mannered person working in the hall. I understand that she may have personal difficulties or problems, but she is at work and among customers. She grabbed the things that we had taken for appropriation and started grumbling that we had created a mess. however, we only approached the mirror. The woman in the photo.
Sonya and Zoe provided amazing customer service today - Zoe went above and beyond to assist in locating a transaction receipt when I could not locate the hard copy, even though she was under staffed and the store was almost at closing time. I really appreciated both Sonya and Zoe’s calm, reasoned and accommodating manner. Thank you!
Upgraded H&M store in Southside shopping centre. New fitting rooms and a customer counter right at the back. Looks spacious but Customer Service still poor and clothes crumpled and dusty.
The store has undergone a significant improvement, which was much needed. I appreciate the new design; I visited the store today in search of a blue dress, but unfortunately, they did not have one available. Nevertheless, it was refreshing to witness the revitalization of the store.
Excellent customer service from Daiva who was able to look up my purchase and process a return without a receipt. Her manager (short stocky blonde lady) had horrible customer service however and was outright rude, initially ignoring my presence and then sending me away from the store without offering any assistance. Daiva would make the better manager!
Simon at the till ( children department) was frustrated and shouted at me because he couldn't deal with a previous costumer so when he had to deal with me, he was frustrated because he had to do my transaction two times and he had to manually add my member ID and was taking a long time to deal with me. Then he started being rude and shouting at me and was very racist and told me to go speak English because I was speaking to my 6 year old in my language. The manager Vicky was at the till at the time and watched and supported his behaviour saying that was it was my fault because I was complining about his actitud and behaviour and because of this he is allowed to act like this. So to my understanding this guys (Simon ) can shouted me and the manager expected me to be quiet and tolerate his behaviour?? This threatening behaviour is unacceptable and embarrassing and even worse when managers allow their workers to act like this.
It's a very nice store except their mens work wear section was limited in stock and variety. I would definitely go back.
Not about quality but capacity and management. Queues for fitting rooms and tills are long. Only down stairs are opening. Upstairs tills and fitting rooms are closed. Such a pain to queue. Not sure why they didn’t utilise their resources. Only two staffs at the tills and many customers are queuing. So insufficient and inefficient. I would like to buy HM products but really can’t accept the waiting time.
H&M is located at 35 Southside Shopping Centre, London SW18 4TF, UK
You can contact H&M at +44 344 736 9000
You can find directions to H&M by following this map link
Trouv Chauffeurs
Kaybridge Residential Estate Agents