I was very upset with them, as they did a very shoddy job in an alteration. Instead of making it right on their time they charged me for their error. Will never shop there again
Lovely garments, but patchy quality control, and poor-ish customer service. Have been getting things from here on and off for a few years. The designs are always good fun and the shop itself is lovely. However on a couple of occasions I've had to return things, and have always found the back of house customer service people hard to deal with. Once a shirt was incorrectly labelled, so when following the care instructions it shrunk. The rep didn't believe me until seeing the incorrect label herself, and then conceded tit was wrong. Once a pair of shoes were constructed without an appropriate amount of welt, and when sent back for re-soling came back a size smaller to accommodate this, I assume in store staff have a commission payment, as they seem openly disappointed when I am only after a small item. Has gone from a place where I get the occasional treat item (pair of shoes, nice shirt) to somewhere I get funny wedding socks.
Smoking jackets.. Old school mighty classy garnments!! New & Lingwood is one of those rarefied British brands whose history emanates from every pore. One need only spend ten minutes in its Jermyn Street or Eton stores to sense that there’s more to the company than meets the eye. Eton was the perfect place for a gentleman’s outfitter and the house quickly established itself as premier supplier to both the scholars and masters of Eton College, a relationship that continues to this day. Indeed, every boy’s uniform is still fitted – in the traditional manner– at its original Eton premises.
The best service and luxury mens clothing products out there, an absolute must visit for any menswear enthusiast!
Stephane isn’t my personal couturier, but it feels like it, he makes me feel like a king and to be honest, L’État n’est pas moi! But perhaps someday I will finally feel like I’m the King of the world! In the meantime, I’ll just dress like one! I am descended from knights of the Maltese Cross but the only sword I use is the one I was born with and then I supplement it by being a cunning linguist. I don’t play chess but knights can beat a queen by making the leaps they don’t expect. Queens are powerful but the game isn’t over until the king is mated or stalemated, either way. While the King still moves, the game is still afoot! Savile Row loves me in a cape and no one has actually seen me in London looking my best. Just wait! I have Stephane to thank; and clothes don’t make the man, but they definitely help one succeed when one might otherwise fail. Merci beaucoup pour tous et vous, Stephane et New & Lingwood!
True gentlemen shop. Great brand great fit and amazing quality! Very friendly and knowledgeable service.
After a few years of maybe playing it a little too safe and losing sight of what makes them special I feel like New & Lingwood have rediscovered their mojo. The latest is back to its colourful, idiosyncratic best. And their dressing gowns are genuinely peerless.
I recently purchased an amazing umbrella from this fine establishment. The two men working there not only assisted me in finding the right umbrella but continued in having a great conversation about Current affairs of the world. I live in the US and found this experience during our two week holiday in Europe to be one of my favorites. I recommend purchasing from here every chance you get , I know I will.
I've used New and Lingwood for years and usually attend the shop for suits and other bits however I ordered a shirt online and made the error of picking a linen one by accident. When i returned the package i did so using Royal Mail and didn't add tracking. Obviously Royal Mail lost the package. After following up with New & Lingwood they spend a week or so looking for it and Royal Mail said it was lost. New and Lingwood have returned to me with a Credit Memo and are honouring the refund anyway. A small gesture however I think it show's how they think of their customers. Very pleased to say I will continue to shop there thanks to Joel and his team (and the beautiful clothes).
New & Lingwood is located at 53 Jermyn St, London SW1Y 6LX, UK
You can contact New & Lingwood at +44 800 083 5102
You can find directions to New & Lingwood by following this map link
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