Halfords Autocentre Sutton Coldfield (S Parade) Car Repair Garage in The Parade, Birmingham

Reviews

1. Susie and the 2 Bears Benny and Bertie ★★★★★

   Great service! Friendly arrival, annd kept in the loop with expectation. Reception anrea pleasant for a garage site. Arrived first thing in a pickle with a flat flat tyre. The guys managed to sort out two tyres, and get the replacements from a sister branch so I could drive home in the evening and meet chops appt the next day! Thank you! Susie

   almost 7 months ago
2. Colin Frew ★★★★★

   5 stars. Not so much for the tyres. They are just tyres after all! But the booking system (online) was simple and at the branch they were ready for me at the correct time and they told me it would be an hour and it was an hour almost to the minute. The waiting room was warm and clean (not something you can say about all garages) and whilst they did discuss other services they offer there was no pressure selling. All in all it was a good experience. Thanks

   almost 8 months ago
3. Emma Wilson ★★★★★

   We visited Halfords today having had the start stop battery warning light come on. Halfords fitted us in within half an hour to test the batteries and confirmed it was the start stop battery that needed replacing. Jamie had the new battery fitted within half an hour and we were on our way. Great service from a friendly team. Would highly recommend ⭐⭐⭐⭐

   almost 8 months ago

1. Georgie Hufton ★☆☆☆☆

   2nd time I’ve taken my car to a Halfords garage and I will never take it to one again. Took my car in for an interim service, received health check saying battery needed replacing so I authorised the work. Collected car at the end of the day, woman on reception said ‘your reverse light bulb is out’ I replied I would have got that replaced as it’s been in the garage all day having all this work done? She preceded to say ‘it’s better to get this at a cheaper place’. This was my one day off work, I don’t get the opportunity to go elsewhere to get a bulb replaced - very inconvenient. I let this go as mistakes happen, however the next day my coolant light started flashing. I didn’t think too much of it as it went off 10 minutes later. It came back on the next day, so I checked the coolant level and it was completely empty. I can only put this down to the coolant being drained and the technician forgetting to top back up. I called the garage and the first thing the workshop manager said was ‘there’s probably a coolant leak’. No accountability was taken for any issues. I’ve topped up the coolant and the light is off now. I will never take my car to a Halfords garage again, such a lack of care, extremely disappointing.

   almost 9 months ago
2. irene ching ★★★★★

   I had a puncture in my back tyre yesterday and RAC could not help me. This morning I drove to Halford and they managed to squeeze my car into their busy schedule to help me as I needed my car. I dropped at 8am. Sean tried to get me a slot for 11am. But I asked whether they could do earlier. He said they could not promise but asked me to leave the car there. I walked to McDonald s and waited since it was far for me to walk home. Amber called me at 9.30am to say that my tyre was fixed and for me to collect my car. Amber also refunded an online booking that I had booked for later in the day. First class service from Halford especially Sean and Amber for looking after their customers.

   almost 9 months ago
3. Michelle Williams ★☆☆☆☆

   Kept my sons car for 8 days following a failed MOT. Didn’t quote on parts or how long it would take to do, we called daily and was told they’d check and call back, no one called back once! On the 8th day I booked into Kwik Fit and collected the car. They couldn’t find the keys initially, however the technician had them! They said it was difficult to quote on a TPS part (VW) and said my son had been handed a piece of paper with a quote by the technician, firstly my son hadn’t been in to be handed said piece of paper, and if it’s hard to quote, what was the quote on the fictitious piece of paper? Secondly, we had been using this place for 3 years with no issues & always had quotes emailed to us, not handed a scrap piece of paper, that’s not how a ‘professional company’ do things. My son has emailed their HQ customer services outlining our issues, and still hasn’t heard back from them. Poor service from the company all together

   almost 3 years ago

1. Felicity Van ★☆☆☆☆

   AVOID AVOID AVOID!!! Booked in for Service and MOT. Appointment was at 8 and took all day. On picking up my car i noticed they had scratch 3 of my diamond cut alloys. Im a pregnant woman so probably thought i wouldn't notice. Had a claim in for 2 months with customers service and refused to take any responsibility for the damage! It's clear the damage was fresh and done by them but just money grabbing a__holes with no morals.

   almost 3 years ago
2. Thomas Cline ★★★☆☆

   They took really good care of the care and did a good job. The man working in the garage was VERY nice. They forgot to reset the oil change light tho. I had to figure out how to do it myself. When i call and asked them to walk me through it, Jaime hing up on me and didnt call me back.

   almost 3 years ago
3. iain suggett ★★★★★

   Very happy with the service and advice here they are a proper garage. They mot,d my car on a bank holiday Monday. The advice given was fair and I would rely on their experience. I have a garage myself and don't do Mots. All the points they raised were accurate and they provide a good service. The mechanics and staff here are a credit thanks.

   almost 4 years ago

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