Moss Bros Bromley Clothing Store in Bromley

Reviews

1. Pankaj Negi ★☆☆☆☆

   Would've given zero stars if possible. Bought a silk tie from this store (wish I would've checked their user ratings before making this error) on the 3rd wore it for a dinner the next day and later in the evening noticed that the tie seemed to be scuffed/fabric damaged at a couple of places, right at bottom front. Went to the store, where I waited to finally see this very rude staff member, who straight away rolled her eyes and said the tags had been taken off, to which I reiterated that yes indeed they were as I had worn the tie! I was being truthful about it, and her whole attitude was as if I were lying and she went on and declined return saying that it must've caught on to something and since it's the nature of the fabric, she couldn't return/exchange it. Her whole attitude towards me was as if I were lying and had damaged the tie on purpose. I tried to reason with her that I had just worn the tie for a sit down dinner, where the only thing that tie could have rubbed against would've been my jacket and if the fabric was so sensitive then it was a substandard product and hence I didn't want it. And just to prove my point I tried (very hard) to scuff the tie with my nails, but the fabric held on, which showed that it had not rubbed against anything at the point where it had gotten damaged. I even told her that if worn ties all my life and none give away for at least a few years. To that her reply was that since this was a silk tie it was the nature of the fabric! Now it was my time to roll my eyes and leave...never shopping at Moss ever! Any store or online.

   almost 9 months ago
2. Doris Chan ★★★★★

   Husband bought a nice shirt there earlier, so I went on looking for something for myself. Although they don’t have ready-to-wear suits for ladies, we discussed bespoke suits. Helen and her colleagues were very patient and attentive, showing me various options and trying their best to come up with the best solutions.

   almost 10 months ago
3. Anonymous ★★★★★

   Clive was incredibly helpful throughout my visit, and Kerry, the store manager, also shared her expertise to guide me. I know very little about suits — from what styles work best, to which ties match which colours — but they walked me through everything with patience and care. It was a very personable experience, and although I ended up buying more than I planned (which my bank card wasn’t thrilled about!), the quality, fit, and comfort of the suits are unmatched compared to anywhere else I visited. 100% recommend. Thank you so much, Clive and Kerry — keep up the great work!

   almost 10 months ago

1. David ★☆☆☆☆

   I attended the Moss Bros Bromley store to return several items purchased online that did not fit, and had also booked a measurement appointment in advance to ensure a better-fitting suit. Upon arrival, it became apparent that the two staff members present were unaware of my appointment. When one of the workers, named Helen, saw the number of items I brought to return (approximately ten pieces), she rolled her eyes and sighed loudly in irritation, making no effort to conceal her annoyance. Such behaviour is entirely inappropriate, particularly given that your website promotes in-store returns as the easiest and most convenient method. It is especially disappointing considering that postal returns incur a charge (which for such an established company is shocking), leaving customers reliant on the in-store service that should, at minimum, be courteous and professional. Helen then questioned in a disparaging tone why I had ordered multiple sizes, despite this being a perfectly standard practice when purchasing online to ensure the correct fit. She further made unnecessary remarks regarding my choice of ordering tailored and slim-fit items. Additionally, one pair of trousers was delivered to me with a security tag still attached, clearly an error from dispatch. Instead of acknowledging this as a likely oversight, Helen insinuated that the item might not have been purchased by me, which was both accusatory and unprofessional. Similarly, a waistcoat I received was missing an internal button, and she again implied that I had removed or damaged it myself, rather than accepting that it had arrived in that condition. Throughout the interaction, Helen’s attitude was dismissive, rude, and belittling. This was by far the most disappointing retail experience I have ever encountered, and I felt compelled to address it formally as it fell well below the standards one would expect from an established brand such as Moss Bros. Having previously worked in retail, I appreciate that everyone can have an off day, however, there is no justification for treating customers with such discourtesy. I have since reviewed feedback for the Bromley store and noted that several other customers have reported similar experiences over the course of just a few months with the staff here, and in particular with Helen, which is deeply concerning and suggests that this ongoing issue has not been appropriately addressed. I anticipate receiving the generic response from Moss Bros that my feedback is invaluable to the company, but instead would much rather establish what will be done about this matter, rather than allowing such dreadful customer service to persist.

   almost 10 months ago
2. Ricky Williams ★★★★★

   Always feel comfortable here and the staff are always really friendly and helpful. On this visit I had some specifics on what kind of suit I needed and Nesida was amazing at picking out exactly what I was imagining! She really connected with me and was supportive through the whole process! I ended walking out with the perfect suit and a big smile on my face! Thank you!

   1 year ago
3. Thomas Murphy ★★★★★

   Staff were cheerful and fun. Even though I popped in and out several times and was a little confused, they helped me out. Bought one amazing blue tie.

   almost 3 years ago

1. James Thumwood ★★★★★

   Very helpful staff took the time to try out different ideas for my latest suit. Very reasonably priced and the right size straight off the peg! Brilliant

   almost 3 years ago
2. Amelia Kelly ★★★★★

   I came in on Saturday to buy my son a suit, I was served by a lovely woman who I believe was named Helen. She went above and beyond to help me find my son his perfect suit. I wasn’t sure what I wanted but she picked me the perfect suit for him and even ordered me the trousers from a different store as they didn’t have his in stock there. She is a asset to your company and I’m really happy with my purchases…. Thank you Helen

   almost 3 years ago
3. Alexey Drozdetskiy ★★★★★

   Shop was busy, yet a representative started working with me while waiting on his other customer changing into a suit. I was suggested the right fit and size after the first measurement. Got advice on complementing colors and patterns. Got great discount deal. Got polite, positive, professional treatment. What else would you need? Thanks!

   more 9 years ago

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