Halfords Autocentre Cannock Car Repair Garage in Cannock

Reviews

1. Sue Samuel ★☆☆☆☆

   Make sure you ring them before collecting your vehicle. I was told by the reception staff that my car would be ready “worst case scenario” by 4pm. They also said they would call me but didn’t so presumed my car was going to be ready at 4pm as suggested so I went to collect it. I had to ask after a 20 mins wait if there was an update and was told it would be another 3/4 hour! I now have to wait until 5.15pm. The very condescending reception staff took no responsibility for telling me 4pm and said I should have waited for a call. Terrible customer service

   1 year ago
2. Kim A ★★★★★

   I had my car MOT today. The guy on reception is super friendly and made me feel welcome and comfortable. Car MOT was complete in 2 hours. I really appreciate the online booking service too! Thanks for a great service!

   1 year ago
3. Katie Jackson ★☆☆☆☆

   I took my car in for an MOT in march LAST YEAR, please avoid this garage, I had the worst experience! Spent over £700 on my car for it to pass its MOT and my car felt more unsafe when I got it back from Halfords then when I dropped it in! My steering was completely off, I was told this was because I got part worn tyres on my car?(I’ve never had this issue before) To this day my steering wheel still shakes when I got over a certain speed! There was many more issues with my car which I then had to pay to get fixed at a separate garage! Parts Halfords said they had replaced and fixed. I was in touch with the area manager which they did refund me £100 but then I had to spend more money on getting my car fixed! I then took it to national tyres in Cannock so they could see what’s what, I said to them something seems loose when I got around a corner on the left side of my car as the front of my car would shake and there was a rattling… they replaced the suspension arm and said that was the issue! A part Halfords had put on! They still couldn’t work out what the ‘clunking’ noise was coming from my car though! The area manager said he was going to refund me for one of the parts I had paid out of my own pocket for but since sending the receipt proof I haven’t heard anything back! Tried to ring the area manager but no answer at all. I’ve reported to trading standards. I don’t mind spending money on anything as long as it’s done right! My car was given to me unsafe. I found the gentlemen on receptionist very rude! I think they had my car for nearly 2 weeks. I will not be returning!

   1 year ago

1. Rachel Gordon ★★★★★

   Best garage I've been too in ages. Booked in a diagnostics because I've had no heating since October, took it for my MOT elsewhere they had no clue, took it somewhere else and they changed something else not fixing the issue so I just gave up on the idea. Seen the diagnostic was on sale so booked it in, few hours later they call cars all checked, they fixed a leak I had and figured out the issue with my heating Left it with them over the weekend part arrived today, fitted and fixed ready to pick up around lunchtime Staff are so friendly and helpful, my car is finally fixed would highly recommend!!

   1 year ago
2. charlie parton ★☆☆☆☆

   Went for a tyre change a few weeks ago, the locking nuts are on so tight they can't be removed by a breaker bar and a balancing weight got loose and broke my brake dust cover clean off. Absolutely disgusting after I dropped my car off at 10 and didn't get it back till 4.... For 2 tyres being changed.

   almost 3 years ago
3. Spike Spike ★★★★☆

   Staff are amazing very friendly and offer everything that the main dealers offer on the mechanical side of things. Prices are reasonable for what they offer and are a considerable amount cheaper than main dealers which is ideal if you are on a budget or dealing with an older vehicle.

   almost 3 years ago

1. Sandra Adams ★★★★★

   MOT done at Halfords Cannock today, I'm not from the area so never used before. The gentleman on reception was very welcoming and friendly, MOT completed in just over an hour, all the guys I came into contact with were polite and friendly. I would recommend to anyone.

   almost 3 years ago
2. Susan Law ★★★★★

   We arrived very near to closing time on a Friday evening. Despite them being very busy, we were looked after brilliantly by Steve and Chris. They ordered in the part we needed and prioritised fixing our vehicle first thing the following morning. They really saved the day. We had travelled over from Ireland and were taking my elderly parents on holidays to the Lake District that Saturday. Without the prompt and kind attention from the lads, our car would have broken down on the M6 and the family holiday would have been off to a very bad start. Thank you so much for your kind help. Amazing service.

   almost 3 years ago
3. Sharon Felton ★★★★★

   They guys were really helpful, a little mix up with booking but they fit me in and kept me informed. Charged me the price on the wall and didn't find anything unexpected on my mot. As a woman I have been played by garages before but these guys are very good..

   almost 4 years ago

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