BenzTec Ltd Auto Repair in Brierley Hill

Reviews

1. Jason Grinnall ★☆☆☆☆

   Hide behind what a computer diagnosis ststem - says even know they know it will not resolve , complete unnecessary software updates without authorisation, and did not resolve as i stated it wouldn’t, didn’t even last a mile- you will then receive 30 paragraphs of waffle and excuses - then extortionate quote over total cost would gave been over £800 to replace a rubber adblue pipe - terrible experience avoid , had work completed for £185 in less than 1 hour by another garage

   almost 7 months ago
2. Anslow Autos ★☆☆☆☆

   Review for BenzTec Ltd I took a customer’s car to BenzTec after they diagnosed a faulty sensor and quoted us over £550 for the replacement. We paid in advance. On the day of the booking, when the car was dropped off, we were suddenly told that an additional 4 hours of labour would be charged because the sensor was “seized.” We decided not to proceed and collected the car. We then replaced the sensor ourselves in 15 minutes — the genuine Mercedes part cost only £42.50 from the main dealer. When we requested a refund, we only received just over £300 back, meaning that BenzTec would have charged nearly £900 for a £42.50 sensor and a few minutes of work. I emailed them requesting a full refund but have not received any reply. After reading other reviews, I now understand why they only have a 4.1-star rating. Avoid this place at all costs.

   almost 10 months ago
3. owain b ★★☆☆☆

   Not the best. Car was serviced and came back low on oil and with a engine light on that was not on when I dropped it off.

   1 year ago

1. Matthew Evans ★★★★★

   Collected and delivered my car from work. Collection driver was well presented, polite and informative. Price was great and customer service start to finish brilliant. Highly recommend.

   almost 2 years ago
2. Chris Nock ★★★★★

   Professional and great prices compared to a main dealer. Had a transmission service and my car now drives really smooth. I would highly recommend these guys. Best thing is they collect from Telford and based 22 miles away. Excellent service, thank you very much.

   almost 2 years ago
3. Nik Krachunovski ★☆☆☆☆

   Not positive I’m afraid. Had to change my timing chain and hopefully resolve some engine issues that I was concerned with. been told minimum of two weeks the car needs to stay with them due to parts being delayed etc. (normal bull$$$t). Left the car and after week and half I gave them a call to find if it’s ready only to hear that it’s been “fixed” but also had additional parts that needed replacing and no one bothered to call and explain. When asked them how much is bill, it went up with another 600. There was bit of discrepancy between the technician and the receptionist but I let that slide as long as the car is fixed.. They changed the engine oil after the service and just found recently that the filter is broken and needs replacing. Been told that this is a common thing and don’t really suspect they broke it but they even didn’t bother to tell me that. Faulty parts left, other replaced ?!?! It baffles me how they call themselves Mercedes specialists.

   almost 3 years ago

1. dodgy jessie ★☆☆☆☆

   Rang to have timing chain replaced and gearbox oil service on wife's (new to her) Clk 200k, spoke to a helpful gentleman who explained costs etc Timing chain replacement was preemptive as emigrating and a known weakness on 1.8 K engines. All booked in. Then received a phone call from a lady saying she had been away and was chasing up an email enquiry made a week ago by myself!!!! I explained I had already spoken to someone and they had booked the car in, then the farce began with her "telling" me, the customer, I don't need chain replacing. Explained why I, the customer, wanted it changing then the truth came out... they only have two technicians and one was away and they don't like doing this sort of job as it ties up their capacity...Mercedes specialists!!!!!!! disorganised clowns spring to mind. Now faced, at short notice to find a more professional garage... Mercedes main dealer came to rescue.... prices not far off those quoted here and you have the back up and Peace of mind of the Mercedes brand Looking at their website their focus and pricing is A&B services, presume that is their level of competence therefore just as well go to your local garage. Wish I had recorded the telephone conversation with the lady as would make a brilliant example in any business training programme of how not to engage with a potential customer Incidentally their website refers to their feedback on the "Good Garage Scheme" surprise surprise you can't find them on it!!!!!

   almost 4 years ago
2. Zak-Khan ★☆☆☆☆

   Wouldn't ever return to this place tried to communicate with my command unit but couldn't and still tried charging me for absolutely nothing lady in the office is very focused on getting your money nothing else . Avoid these greedy so called professionals

   almost 4 years ago
3. Stephen Rock ★★★★★

   If you own a mercedes have no worries using Benztec Ltd. Their charges are fair and affordable, customer services and quality of work is excellent.

   almost 4 years ago

1. Kal Hus ★★★★★

   Very good took my Mercedes hybrid 2times they have sorted my car out top service friendly staff good recptionst thank you guys

   almost 5 years ago

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