Kwik Fit - Birmingham - Bearwood Road Auto Repair in Bearwood, Smethwick

Reviews

1. S ★☆☆☆☆

   I called in to book an appointment to change my windscreen wipers and I was advised to come in between 15:30pm and 16:00pm. I arrived at 15:45pm and a particular staff member was extremely rude and clearly was lacking in communicating with customers with respect. I was told that they did not have time to change my windscreen wipers and my question was, why did you not call me back to inform me of this. Based on my experience there, I will not be returning again. I am surprised how that member of staff is employed there!

   almost 8 months ago
2. laura li ★★★★★

   Finally I found a garage that I can trust and it's local. After a last minute cancellation by a franchise garage, friend of mine recommended Kwik Fit Bearwood. I never used Kwik Fit and I was ripped off by the previous garage last year (they failed my MOT for windscreen wipers and then charged me £70 for fitting a new one), I was very anxious about this MOT. The first impression of the branch was clean and staff were professional and friendly. The branch's manager Steve Turner was amazing! When I went back to collect my car, Steve greeted me in the office and talked me through my MOT report and explained clearly what works will be required in the future and when they will be due. First time ever I felt so happy after MOT. If there is a silver lining to the cancellation by the other garage, it's that I finally found a local garage that I can trust. Thank you Steve and Bearwood Kwik Fit is my go-to garage from now on and many of my friends too.

   almost 8 months ago
3. Paulette Hakeem (Pj) ★★★★☆

   Steve and Mohammed were very professional. I arrived without an appointment had to leave the car till the next day as I needed new tyres I asked if it could be done by 1 pm as I had an appointment and it was ready on time. Thank you. To improve your service if you have a Motability client you can book a taxi for them to go to their destination and back free of charge to customer.

   almost 10 months ago

1. milan slisko ★☆☆☆☆

   Dear Kwik Fit Customer Services, I am writing to make a formal complaint regarding the unacceptable service I received at your Bearwood branch (Bearwood Road, Birmingham) on 04/09/2025 I had a confirmed booking for 10:00am to check all four tyres on my Motability vehicle. I arrived early at 9:40am, handed over the keys, and was told by the staff member (without greeting) that it would take “up to two hours” and I would be called when the job was done. At 11:40am, I contacted Kwik Fit Motability to arrange a taxi to collect the vehicle. Fortunately, the Motability operator was extremely helpful and informed me that Bearwood branch had reported “no work was needed.” This was shocking, as only yesterday my son had noticed a screw in the passenger-side rear tyre. When I asked the Motability operator to call Bearwood again and insist they re-check, they finally admitted the fault and replaced the affected tyre. If I had not insisted, the vehicle would have been returned in unsafe condition, and yet an invoice would have been charged to Motability for no genuine service. This raises serious concerns: Safety Negligence – failing to spot a clear puncture risk. Customer Service – staff member showed no courtesy or professionalism. Trust Issues – attempting to charge Motability without doing the proper work. I have always received good service at your Great Barr branch, but my experience at Bearwood shows a lack of training, accountability, and customer care.

   almost 10 months ago
2. Jane Mitchell-Barnes ★★★★★

   The staff were extremely helpful and good-natured. I arrived early to the appointment and was sorted straight away. I requested that the damaged tyre placed in my boot by RAC be taken out and replaced with the spare tyre, which was replaced. This was done with good nature, despite the staff having to empty out many items from the boot. They sorted it out really well and re-stuffed my boot very well too.

   almost 3 years ago
3. Shah Khan ★☆☆☆☆

   Initially I was booked in the Kings Heath branch, however due to their compressor not working on their ramp they rang me to notify me that they had to a cancel my booking. I rang customer services who were very helpful in booking me at their Bearwood branch in Birmingham. Unfortunately my experience was not pleasant at all. As soon as I came in I was made to feel unwelcome . I have now been informed that it was the manager who was quite abrupt and rude when I queried approximately how long the M.O.T will take. To this he replied even longer if it fails. I found this comment very rude and his tone very dismissive and condescending. I will not be using Kwik Fit ever again and have notified friends and family to stay well clear of this Bearwood Branch. Other members of staff were polite and courteous when collecting the car. On previous occasions this same individual who was rude to me has served me and has often smelt of alcohol and not entirely cognitively coherent. I would mark this as a matter of great urgency to be investigated since peoples lives could be at potential risk due to his idiocie.

   almost 3 years ago

1. Zeeshan Salam ★★★★★

   Had cause to come here because independent tyre specialist told me my tyre was alright?! I have avoided Kwik fit in the past as I have had some bad experiences. I told the manager to just check the tyre to confirm my suspicions and that I would get it fixed in the morning or replace the tyre because they said they did not have time to fix it as it was near the end of the day. To my surprise, the manager started to repair the puncture and said it was complimentary. A really nice guy and a friendly team. Thank you very much.

   almost 3 years ago
2. M H ★★★★★

   Saved by these guys recently after getting a screw in my tyre in the way home. They fit me in at short notice and during a very busy time of day. Very appreciative of the help and good service. Thank you

   almost 3 years ago
3. UB Byoua ★★★★★

   I made an appointment with Alex, for an MOT, and to sort out two wheels. Alex went above and beyond with clear communication, direct explanation of costs, and gave a value to the car which I haven't had before. I've been driving for years and had many mechanics. They have earned a repeat customer with their clarity and honesty,. I appreciate it, very much. I'm going to go pick it up now!

   almost 3 years ago

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