Oldham Total Skin Service

Reviews

1. Ahmad Hayat ★☆☆☆☆

   It has been a year, and I still have not received an appointment. This ongoing delay is extremely disappointing.

   almost 2 months ago
2. Samantha Jones ★☆☆☆☆

   Zero stars would be better January 2024 my referral assessment quick, was told I would start my treatment December 2024 did not happen February 2025 did not happen and June did not happen called last week to find out they no longer have a provider to do treatment! I have never been treated so badly!

   almost 5 months ago
3. alison bamford ★☆☆☆☆

   Takes 50 mins to get through and when you do and explain you are 7 months overdue for a follow up and have a changing mole on a cancer patient . No apology or reason given for no appointment being made . Left in awkward silence while they look for one , then have me wait another 3 weeks . Clearly don’t want to be there & no customer service skills . This service is awful !

   1 year ago

1. Rubina Khanum ★☆☆☆☆

   I was referred to a dermatologist two years ago and placed on the waiting list for a biopsy, which took 19 months to schedule. Following the biopsy, I was prescribed medication for six weeks to assess any improvement in my skin condition. Unfortunately, after completing the course, I saw no improvement. When I called the clinic to discuss this and schedule a follow-up, I was given an appointment in November. On the day of my appointment, I called the clinic to confirm, as I hadn’t received a reminder text. To my shock, I was informed that I had been discharged by the doctor without any notification, despite calling a month earlier to report that the treatment hadn’t worked and to confirm my appointment. This experience has been deeply frustrating. I’ve struggled with this skin condition for six years, consulting multiple GPs before finally being referred to dermatology, only to encounter this lack of support and communication. This has significantly impacted my mental health, and I cannot recommend this clinic. Additionally, the receptionist was unhelpful, which added to my disappointment. I hope the clinic is reviewed thoroughly by the authorities, as another practice in the same building recently was and subsequently closed down.

   1 year ago
2. Sara B ★☆☆☆☆

   Has gone so downhill. Used dermatology here for years. They were always great. Now I'm getting appointment letters after the appointment date, can't get through on the phone just get engaged or a recorded message telling me to call between 8am and 6pm when it's lunch time, and when I do get through told sorry not opened next month's appointment book yet so keep calling back. They don't even ask your name, who you need to see, if you're responding to a letter. Really unprofessional. Suppose to see them every 3 months for medication but haven't seen them now since August. Now out of medication too. They've managed to send a letter though telling me if I don't make an appointment they'll take me off their list and I'll have to go through the whole GP referral thing again. This is despite me repeatedly ringing for said appointment. Utterly useless

   almost 2 years ago

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