Receptionist rude insisting father has to use patchs when he’s no good on a smartphone or computer. Adding stress & anxiety to a complex need and not being able to book an appointment is not right for an elderly patient. Patchs is not mandatory regardless what they say. Usuall fob off
Good luck getting a doctors appointment for some simple antibiotics they will send you to A&E. As fully booked yet not a single person in the waiting room
I’ve never known a receptionist so rude and inconsiderate in my life !!! My partner was diagnosed with bipolar and he needed an up to date sick note to get paid as he’s been stopped from working because of his condition and she was so awful to him it was disgusting ! How is this receptionist still in her role esp working in an environment where they thrive on care and compassion absolutely disgusting !!!! I work in healthcare and for him to be spoken to like that is unreal !
Terrible place. The old battle axe in reception thinks she's some sort of glorious gate keeper, trys to avoid helping by insisting you use patches (it should be optional). They all try and fob you off to use the Patches system which is supposed to make things better apparently but its glitchy and doesnt always get a response. I find it worse, basically got diagnosed via 9 multiple choice questions, the answers didn't really fit either. Then a message saying I will be contacted "in a few days" by a receptionist to book an appointment "if" available.
Incredibly rude receptionist who thinks it's ok to talk down to people. Their system is a joke you have no chance of seeing anyone anytime soon and when you do they misdiagnose! Please avoid even if it means travelling elsewhere. Complete shambles!
First, wait for over one hour to answer your call, and then Appointment is never available. The receptionist is really rude. It is better for doctors to go home as the receptionist knows everything and tells u to take this, and that
Won't answer the phone. Go straight to A & E . Might save ur life !
I have been attending this GP practice for eleven years and like most Doctors surgeries these days at times it can feel difficult to get through on the phone or to get an appointment. Sometimes, I have questioned their booking process, but when it comes to medical health care, which is what actually matters, they are second to none. Always refer me if they think its needed, always very thorough and that is what counts.
Waited on hold for over 40 mins twice today which I don't mind but when I got through both times and spoke to someone they hung up.. I was only trying to cancel a telephone Doc's appointment to let someone else have the appointment as I no longer need it looks like I'll have to wait for the doctor to ring now
I have been coming to this practice since being a small child over 20 years now, the staff are very friendly and always extremely helpful. Had a telephone appointment this morning and was asked to come in to the practice not long after. Excellent COVID measures in place, the doctors are always very efficient and I was even seen 10 minutes early! Thank you for continuously working hard.
Family Surgery is located at 306 Gorton Rd, Stockport SK5 6RN, UK
You can contact Family Surgery at +44 161 983 9797
You can find directions to Family Surgery by following this map link