📍 156 Stockport Road, Ashton-under-lyne OL7 0NP
📍 Address: 156 Stockport Road, Ashton-under-lyne OL7 0NP, United Kingdom
📞 Phone: +44 161 330 2440
🌐 Website: htpractice.co.uk
Went early for an important appointment, sit waiting for 40 minutes with no one coming to see me. I go to reception and ask why its taking so long. Then get told no one is in today to do my appointment. Ring back to the referral who booked my appointment. Get told then put me down as not attending!
Used to be a good surgery. I understand it’s been difficult in the recent years for the staff but something needs to change. You literally can’t get a appointment. I waited three weeks for a telephone appointment and the doctor didn’t even call me. Called back to be told they did but no missed calls, no voicemail nothing. The desk staff are rude and passive aggressive. You might as well just go to the walk in which I now do instead but even then they say you need to speak to your own doctor…. How?! The hospitals are taking all the heat because the GPS aren’t doing their jobs effectively or actually taking on board your concerns because your just a number in their que. It’s disappointing.
Used to be a good surgery. I understand it’s been difficult in the recent years for the staff but something needs to change. You literally can’t get a appointment. I waited three weeks for a telephone appointment and the doctor didn’t even call me. Called back to be told they did but no missed calls, no voicemail nothing. The desk staff are rude and passive aggressive. You might as well just go to the walk in which I now do instead but even then they say you need to speak to your own doctor…. How?! The hospitals are taking all the heat because the GPS aren’t doing their jobs effectively or actually taking on board your concerns because your just a number in their que. It’s disappointing.
Absolutely the worst. Cannot get appointments before 3 weeks at least. If you’re very sick the only option is to walk down and go in person before 8am to see if there are any same day appointments. if you’re sick, is really a really unprofessional thing to make your patients leave the house to try and get an appointment. Receptionists are mind blowing: once the didn’t tell the nurse I was there so I almost lost my appointment, another time it was a face-to-face appointment and didn’t tell me so I lost my appointment as I was expecting a call. You keep accepting new patients, how about you try to stay on top of the ones you already have? Not normal for people to get appuntamento weeks later, if one is sick they can’t wait 3 bloody weeks! Absolutely a disgrace to medicine and taxpayer money.
I have never seen rude people as the reception ladies in this GP. Extremely racist and tough ladies The management should be aware of this otherwise unless they are happy with the way they treat the patients. Worst GP ever
Absolute disgrace when people are poorly trying to see a dr and wait for 56 minuites on phone to be disconnected when its your turn .everyone has a duty of care ,but this doesnt happen here .advise everyone to complain to gmc!
Truly awful. Something has to change. Appointments are now all same-day only (except for routine appointments), but you need to ring at 8am for one. By 8:01, the automated system said all appointments were taken. I thought maybe these were not updated yet with it being the first day back from a long weekend, but 50 calls later to get through again, it says the same. When I talk to others at different surgeries, there may be a wait for an appointment, but it's nothing like this. At least they can book one. You can spend days and days with a problem and not be able to get through, forcing you to use 111 or go to the walk-in - or worse if you've let symptoms get worse because you couldn't see your doctor and ended up in A&E.
Truly awful. Something has to change. Appointments are now all same-day only (except for routine appointments), but you need to ring at 8am for one. By 8:01, the automated system said all appointments were taken. I thought maybe these were not updated yet with it being the first day back from a long weekend, but 50 calls later to get through again, it says the same. When I talk to others at different surgeries, there may be a wait for an appointment, but it's nothing like this. At least they can book one. You can spend days and days with a problem and not be able to get through, forcing you to use 111 or go to the walk-in - or worse if you've let symptoms get worse because you couldn't see your doctor and ended up in A&E.
One would assume that, on day one of "receptionist training school", lesson one would be "How To Answer the Plastic Ringing Thing on the Desk". Apparently, not at HT Practice, Ashton-Under-Lyne. No, no, see because they'd rather LEAVE YOU ON HOLD FOR 30 MINUTES so you can book an appointment for in three weeks, which takes all of 90 SECONDS. If they do not wish to stop the incessant plastic thing from ringing, I'd suggest another career for the receptionists at the clinic. The fact that making an appointment now has to be pencilled in to my diary because of how long it takes is SHOCKING. Its not like I was in a queue, either.
H T Practice is located at 156 Stockport Road, Ashton-under-lyne OL7 0NP, United Kingdom
You can contact H T Practice at +44 161 330 2440
You can find directions to H T Practice by following this map link
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