Hillbrook Dental Health Centre Medical Services in Balsall Heath, Birmingham

Reviews

1. Nafisa Ahmed ★☆☆☆☆

   Worst dentist ever, blocked me from the dentist just because i cancelled and rearranged the appt but it counts as a “missed” appt for some reason. the staff and receptionists are rude, unhelpful and dismissive when uou speak to them on the phone and they do not care at all about your health. The dentist themselves are nice but theres no point if there is no good service from the receptionists and when booking appointments. Do not bother coming here they did the same blocking rubbish with my parents too. Its a waste of time as theyll eventually get rid of you and “block” you from the system for no reason when you need an appointment the most for a toothache or something serious. I would give 0 stars if possible. This place needs to be shutdown. Go to solanki if u need teeth care they are way nicer and better

   almost 10 months ago
2. Aiya Yafai ★☆☆☆☆

   ABSOLUTELY HORRIBLE!! They made me wait 3 years on the waiting list for braces telling me I need them then every appointment I made they cancelled and they even cancelled it 30 min before the appointment!!! And when I finally got an appointment the lady came in over 40 min late and the staff are rude and unkind as they give dirty looks and when the told me to call back they said never to call them again bcs I said I should be able to get braces for free after waiting 3 years!!!! And they also told me things that’s wrong with my teeth that I didn’t even realise I highly don’t recommend coming here.

   1 year ago
3. Jordan Moore ★★★★★

   Amazing dental practice, they work around your schedule and even give you phone calls to remind of appointments one day ahead, they’re always caring for their patients & know & understanding to the patients. The best dental practice in the Balsall Heath area & one of the best in Birmingham as a whole.

   1 year ago

1. ز ★☆☆☆☆

   The patients and receptionist last longer than half the actual dentists which speaks for itself. Receptionists are always sat there yet can’t answer the phone to anyone, if they do that’s a miracle. They do not value customers or even show any sort of respect. Wasted 5 years waiting for a referral. They never bothered telling me I was taken off on the 2nd year of waiting. Now I have no choice but to pay for treatment when I am still a teen with no job yet. Just save yourself and don’t even bother looking at their practice.

   almost 3 years ago
2. SA ★☆☆☆☆

   Below standard of quality of care and customer service. I booked in for an annual dental check up which is Band A cost. I had to wait over 15 minutes before I was seen to and was provided with a 5 minutes verbal advice for oral exercise to improve TMJ. The male dentist advised to book a follow up appointment after a month and make the payment but won't need to pay again when they complete band A treatment ( I.e.standard xray, examination, etc). When I arrived for my follow up appointment, I arrived 15 minutes early in case I needed to complete any paperwork but was advised by receptionist it was not required and to take a seat until I'm seen. After waiting 20 minutes after my scheduled appointment (35 minutes of waiting time in total), I spoke to the receptionist of the long waiting time and was requested to make another payment which I refused and stated to refer to their notes on system and speak to the dentist who saw to me which was not followed up. When I saw the female dentist she said her colleague gave misinformation but on this occasion she will honour the scale and polish without additional payment. Having referred to NHS pay band guidelines it appears the staff at the dental practice need to be upskilled on their knowledge as it's misadvice and full service of Band A should've been provided within 2 months. The service was appalling with long wait and inept staff. Thid is a shame as it was great practice pre-Covid pandemic with experienced and knowledgeable staff.

   almost 3 years ago
3. Naheed Kauser ★★☆☆☆

   Once was a very good dentist. My daughter has had braces for almost 4 years now. She had her braces before covid 19. Up till then her treatment was fantastic . Then she wasn't seen for 6 months. After that the orthodontic has changed many times . Which meant a new plan everytime the orthodontic changed. Now they have a new orthodontic who only comes in for very little time in a month. Probably around a couple of times in the month. She is has an appointment every 3 months now instead of every 6 months if it is not cancelled. Recently she has been in a lot of pain due to her braces . She has been taking ibuprofen for the last four days but cannot be seen until her next appointment which is in a weeks time cause there is no orthodontic at the dentist. Staff said there is nothing they can do . She has to wait for her next appointment.

   almost 3 years ago

1. M B ★☆☆☆☆

   Awful service. Waiting times are way too long. Waited an average of 1-2 hours for every single appointment. Had orthodontic treatment from here hoping to use the voucher but it was ofcourse rejected- dentist said too much work needed to be done to rectify the teeth. Despite this, barely any difference was made to the upper arch of the teeth, having to get treatment AGAIN from elsewhere at the moment. Please go somewhere else, it’s not worth your time and money.

   almost 4 years ago
2. Bleu H ★☆☆☆☆

   KEEPS GETTING CANCELLED LAST MIN. my partner is suffering from a very painfully toothache not only did he have to wait months for an appointment for it to be then cancelled an hr before appointment they then rescheduled him for later that month and guess what got CANCELLED ON again not even two hrs before appointment. This is completely unacceptable behaviour. Partner had to book days off work to deal with the tooth getting taken out but now has to continue to suffer for god knows how long. We will never use this practice again. You’ve lost a customer.

   almost 4 years ago
3. Braders twofoursix ★☆☆☆☆

   Have been canceled on TWICE over the last month, never have I been treated so poorly by not only the actual dentist himself, but the completely incopentant staff answering the phones, to call me an hour before my procedure and tell me the dentist is not in today is beyond a joke but to do it twice in a month period is an actual mugging to anybody willing to wait for them. AVOID THIS DENTIST, they're are far more that will treat you with respect and dignity, I never write reviews but I've never experienced such poor service

   almost 4 years ago

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