📍 195 Birchfield Road, Handsworth, Birmingham B19 1LL
📍 Address: 195 Birchfield Road, Handsworth, Birmingham B19 1LL, United Kingdom
📞 Phone: +44 121 554 1066
🌐 Website: smile-birmingham.com
My experience with this dental practice has been amazing from the first time. Nervous about my first treatment again due to past unforeseen circumstances but my dentist and nurse made sure I was comfortable! Dr Zakiyyah and Nurse Ambreen was amazing! 11/10 service!
Very rude admin staff, absolutely disgusting the way she speaks to people. I have had this issue before and have complained but clearly they do not care to re-train staff because the same unprofessional rude staff are working at the desk as first point of contact for patients. The managers aren't any better as they make excuses for this rude behaviour. I asked the name of the rude staff multiple times but she refused to give me her name. Appalling customer service. If you hate your job find a new one you miserable woman.
Very poor time management. My 14-year-old son had an appointment booked weeks in advance. We arrived 10 minutes early, yet had to wait over 40 minutes before he was seen. This is completely unacceptable and shows a lack of respect for patients’ time. There’s no point in making an appointment if it’s not honoured. Extremely disappointing experience.
I have been at this practice since 2003. You turn up for your appointment and sometimes you wait up to 30 minutes or more after the appointed time to see the dentist. They would apologise for the wait and you take it on the chin as you accept things happen. Had a recent text from them advising that I was due a visit. So I called to make an appointment. Was told that my usual dentist was off on maternity leave. I can get an appointment but only on a Wednesday as that is the only day her cover works? I decided I would talke it but the only time available is 9 am nothing later. Knowing what traffick is like at that time in the morning I reluctantly agreed. Started work early and left for the appointment. As I drew close it was bumper to bumper all the way. I could see the Mosque at tha corner but knew I was not going to make it. So I called ahead advising I will be little late caught in traffick. Parked in the back and scurried around to reception. As I entered the office it was 10 past and my phone is ringing. The receptionist has the phone in her hands. She looks up and asks are you Franklyn? I said yes. She says with a smile, the dentist says you have to rebook. There was just 1 lady with a child in reception. So they weren't buzzing. I walked back out the door. But I had to go back and state that all the times I waited past my appointed times over the years did not matter. So since I pay to see the dentist, I will pay another Dentist of my choosing where I can get an appointment that is convenient to me.
Terrible customer service, especially from one of the admins, this big lady dark, brown skin, with her messy hair bun. Speaks extremely rudely and with an undermining tone, as if she’s the CEO of the dental industry. It’s really concerning that she’s still got a job there. From a patients perspective, we may not always understand why a certain plan is being chosen for us, whether it’s an implant, filling etc, it’s the staff at the surgerys job, the admin the dentist, to explain to the patient why so and so plan is the best option. Instead, at Birchfield dental practice, the dentist and especially that admin prefer to undermine their patients and make them feel inferior because they didn’t achieve a bachelor of dental surgery.
Had a wonderful experience with Dr Noha and Natalia - kept me informed, put me at ease and lovely chair side manner. Definitely recommend them both if you're an anxious patient like me! Returned the following day with my little ones and was very impressed with Suneeta on reception. She was lovely and went the extra mile with my little boy who was very afraid of the dentist. Kanisha and Zafreen also very professional and polite.
Dr Pooja and nurse Medhavi were really good gave me reassurance at the beginning of what I was going to have done on my teeth, they were really good did a good job and gave me recommendations at the end of the procedure, excellent work!! The ladies at reception were very friendly too.
Dr Pooja has been my dentist for a number of years. She has been very understanding and has provided solutions for me at every visit. I am grateful for her help over the years and feel she is a credit to the industry. Michael
Dr Mubeen and Nurse Paula gave my partner amazing service and made him feel comfortable throughout the appointment & was met with warm welcoming smiles. Any questions and concerns he had were answered thoroughly and with reassurance. Dr Mubeen explained every step of the process as best as he could to make it as comprehensive as possible for my partner while Nurse Paula assisted and prepped my partner with the appropriate equipment needed for his scale & polish :) My partner looks forward to his next visit knowing he’ll be in the greatest hands!
Dr Noha was brilliant she made my daughter feel at ease during the treatment. She was also very friendly and informative. Vivian was very good too
Birchfield Dental Practice is located at 195 Birchfield Road, Handsworth, Birmingham B19 1LL, United Kingdom
You can contact Birchfield Dental Practice at +44 121 554 1066
You can find directions to Birchfield Dental Practice by following this map link
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