Lozells Dental Surgery Medical services in Lozells, Birmingham

Reviews

1. Juliana Joseph-Barrett ★★★★★

   I am very pleased with the great help i have recived for my sister who has special needs the Denist was very kind and took her time with my sister and help her get her new teeth and i have also found that caroline has always been helpful to me i love this Denist practise pray they will always be there for the community God bless .Also HAMNA KHAN was excerlent and realy wanted to help and she did i cant thank her enought

   almost 8 months ago
2. Neela Rani ★☆☆☆☆

   Called to ask a question about dental fees and receptionist Caroline is RUDE. She’s very abrupt, argumentative and condescending. Telling me to google what I’m looking for. Your job is to literally answer calls and book people in, get off your high horse babe x

   almost 9 months ago
3. Debra Harris ★★★★★

   I have been suffering with mouth and tooth pain for a few weeks and have visited the dentist a number of times.Yesterday I had a root canal done. Everyone in the practice are friendly and professional.The dentist put me(very nervous)at ease and the dental nurse was very efficient.The procedure was explained well and they did a good job of distracting me. I believe in always saying a thank you for good service.So 'thanks' you made a very nervous patient fell much calmer

   almost 9 months ago

1. Kathryn ★☆☆☆☆

   This is literally the worst customer service I have ever had. Receptionists are meant to be professional yet the large big back woman is condescending and patronising. I can't tell if she is being unpleasant towards people of colour or she is just generally a horrible person.

   almost 11 months ago
2. Hazel Jackson ★★★★★

   Fabulous surgery..so much so I travel from kingstanding to see them. Always helpful and they have saved my broken teeth!

   almost 3 years ago
3. R B ★☆☆☆☆

   I spoke to this lady Caroline to book an appointment! I waited over 2 months for this appointment! I turn up and was told I have no appointment booked! I am fuming because they would not give me an appointment when i most need it and when its booked i turn up and they tell me I have no appointment booked! Whilst making the appointment i was asked so many questions to what the problem was etc and given a date and time. I then turn up and find out on the day she didn’t even book it! This lady definitely not doing her job right! I have been with this dentist from very young age and now i need to consider changing dentist as i cannot get any appointments when i most need it and misleading information! I asked to speak to the manager and she claimed to be the manager. Why would the manager say she will book me an appointment over the phone, give me a date and time, on arrival being told it’s not booked! Why give false information!

   almost 3 years ago

1. S A ★★☆☆☆

   Main receptionist(middle age white woman) was very rude and impatient when handling my queries. She made me feel very uncomfortable with her patronising tone. This was an appalling experience. The nurses on the other hand were amazing with their service and attended to all my needs in a professional and respectful manner.

   almost 3 years ago
2. Newaz Harun ★☆☆☆☆

   Very much a big shame–the surgery itself have good dentists, but the receptionist is absolutely horrible. I am very annoyed. My mother was in a lot of pain and needed her tooth taken out, so needed to rearrange the scheduled appointment in a few days to do it today instead as she was in severe pain and not able to sleep all night. The receptionist recommended she takes ibuprofen–which she is not allowed to take due to her medical history! She said she called us back to say we can do the appointment, but we didn't receive any calls back. She is a very rude woman, with appalling manners and poor conduct. I hope the dental practice raises an issue and deals with the receptionist once and for all as there has been multiple other reviews from patients that voice the same complaints. Terrible service! Would not ever recommend! I believe the receptionist name is Karen, which is a very apt name if I do say so myself.

   almost 4 years ago

FAQs