Luxe Collective Fashion Ltd Clothing Store in Ormskirk, Burscough

Reviews

1. Stephanie Morley ★☆☆☆☆

   ###BEWARE### Terrible customer service - I have sold a number of items through this company before and not had an issue. Unfortunately on this occasion that is far from the case. I recently advertised a bag and before it sold I went into my online account and amended my bank details as I had switched banks . Unbeknown to me and without my authority lux collective decided to send my payment to a PayPal account linked through my email address. They did this without checking with me first and even though they have sent all previous payments to my bank without issue. They now claim that I added PayPal instructions to May account which I definitely would never have done as to my knowledge I did not have a PayPal account. I now have no access to the money as the PayPal account is a dormant account which has not been used in over 15 years and I am unable to provide the details they require to validate the account. Lux collective has basically said sorry the payment has left there is nothing we can do although PayPal have told me that Lux collective could apply to reverse the payment . Lux collective are refusing to help and accept the mistake they have made . Instead I am getting generic or unhelpful emails more concerned with apportioning blame on me ! I have now been arguing for three days with them to get the £390 which is only a quarter of what they sold my bag for as they have kept the rest in commissions! Date of experience: April 22, 2025

   1 year ago
2. Brodie Gutteridge ★☆☆☆☆

   Bought a Louis Vuitton bag from them in December and kept it boxed for a few weeks to give as a present to my wife . Upon opening the parcel was an awful smell like it has been stored somewhere really musky. I got in touch with the company and was told I was just over the return date and they couldn’t accept the bag back . Even though in my eyes it was faulty because it can’t be used . We have since had the bag professionally cleaned and still unable to rid it from the smell I’m sure they would have been aware of this before we purchased it . They don’t seem to care for their customers. now we are left with an expensive smell that we are unable to sell on . I will not be using your services again and will deter anyone else that I know

   1 year ago
3. Joshua Stoneman ★★★★★

   Absolutely outstanding service! My item was delivered really fast. All correct information. This company is definitely going in the right direction. I will always look on Luxe Collective before anywhere else. Thank you for putting your customer first. Website is really easy to use and very professional.

   1 year ago

1. Nicola Gill ★☆☆☆☆

   Sent items to be sold, 3 were not up to standard which I do not have an issue with. But they have then charged me £20 per item to return items. Yes I signed the form to agree to this but asked could they not box items together for a lower postage. Got told no and the reason they gave on email did not match the reason website, so I assume it’s to make the most money they can off someone. I have bought and sold items to them for years and asked for this loyalty to be returned by providing excellent customer service but obviously £40 meant more to them than my loyalty so I will be using one of their competitors from now on. Profits over customer service, shameful!!!

   1 year ago
2. Lisa Martin ★☆☆☆☆

   Used Luxe several times. Recently sold four items and they have only paid for three! Several emails sent. No reply. Live chat done with a reassurance that it would be paid even though I knew something was wrong. No help whatsoever. Good concept but please be aware, you may get paid but there is also a strong chance you will not get your money for items you have faithfully sold! (Which are now on website for sale!) Customer care/service is non existent, very frustrating company. Unfortunately no option for zero stars.

   almost 2 years ago
3. Mark U ★★★★★

   Great service and quick response to a question I asked through the chat. The item arrived exactly as described the next day even though I ordered after their cut off time. Great they have mens items too at long last.

   almost 3 years ago

1. Nazish ★☆☆☆☆

   I purchased a bag 1 month ago from Luxe Collective for £2,800 and one month later decided to resell it back to them as I have not used it at all. I was mortified when they offered me £1,200 for it, £1,600 less than what I paid initially to them, despite me not using the bag at all and purchasing it extremely recently. This shows me their pricing structure is extremely inflated. I honestly feel robbed. If that is how much the bag is genuinely worth why was it on sale for over double the cost. Or if the bag is actually worth what I paid why are they undercutting me so much? I have emailed them questioning the valuation and haven’t received a response. Stay well aware of these ridiculously unfair reseller tactics and shop elsewhere as their TikTok videos go on about bags being an investment and I have made a huge loss by trusting them.

   almost 3 years ago
2. Sophia Liversidge ★★★★★

   Fantastic service, will use again! Reasonable offers for my pieces, great communication and fast payout! So much easier than using selling sites!

   almost 3 years ago
3. Hannan A ★★★★★

   Amazing service! Got paid the day after sending my item. I have also purchased from Luxe collective in the past and love the service!

   almost 3 years ago

1. T ★★★★★

   Wanted to sell a bag as I wasn’t getting much use out of it. Came across Luxe Collective on tiktok. They offer such an easy, straight forward process to sell pre loved luxury designer items. Friendly and helpful customer service. Quick responses and clear instructions. I posted the bag using the prepaid label which they emailed me. The money was in my account within 24 hours of posting the bag. I will definitely be using them again! :)

   almost 4 years ago

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